Thanks for your interest in a new role at Department of Customer Service. Below are the details of the role we currently have available with a link to the role description for your review. If you are interested in the role, please hit the apply button to express your interest. You will be given the opportunity to upload an updated resume. This is a great chance to update and tailor your resume to this role. If you have any questions about this opportunity, please reach out to me on rodrigo.sandoval@customerservice.nsw.gov.au We have sent you this opportunity as you are in our Talent Pool - please do not share this link with other people. Senior Data Analyst The Closing the Gap Priority Reform 4 (PR4) Program, within NSW Department of Customer Service (DCS), is currently looking for a Senior Data Analyst to join their team! Temporary clerk grade 9/10 opportunity – until 30 June 2028 Salary Range: $129,464 - $142,665 super Location: McKell, Haymarket. Genuinely hybrid working arrangements – two days per week on site. State of the art offices. Wellbeing programs and resources available. Excellent career development and learning development opportunities. About Us Between 2025-28 the Department of Customer Service (DCS) will work in partnership with Aboriginal Affairs (AANSW) and the NSW Coalition of Aboriginal Peak Organisations (NSW CAPO) to deliver the Closing the Gap (CtG) Priority Reform 4 (PR4) implementation actions and Aboriginal Data Sovereignty and Governance (ADS&G) reform development work program (PR4 Program). DCS will work with all NSW government agencies on key implementation actions on behalf of the partnership, to improve shared access to and shared decision-making regarding NSW Government-held data for Aboriginal communities. Understand more about the Department of Customer Service – Here Primary purpose of the role: The Senior Data Analyst is a key member of the Data Products and Digital Strategy team, responsible for supporting the design, evaluation, and implementation of data and digital tools. These tools span advanced statistical privacy methods, data engineering, geospatial analysis, and business intelligence reporting. This role provides expert advice to inform decision-making across a wide range of stakeholders. It also includes delivering regular reports, insights, and presentations to support executive meetings, performance monitoring, evaluations, and partnership engagements. The role has no direct reports. The Senior Data Analyst will contribute to the delivery of the NSW PR4 in ways that align with Aboriginal communities’ needs and priorities to achieve NSW Government commitments of the National Agreement on Closing the Gap. Your responsibilities will include: Assessing the suitability of current and emerging privacy related statistical techniques and technologies, particularly differential privacy, to inform decision making and implementation of statistical disclosure control for small populations Conducting analyses for program monitoring and evaluation, the development of sample data, geospatial analysis, and routine program reporting Developing engaging visual communication of meaningful insights and presentations for diverse audiences, including executives and stakeholder committees Contributing to the development and implementation of enterprise data engineering best practices, including data modeling and pipelines to support analytical use cases, through the development of proof-of-concept solutions About you: Proven experience with modern analytical tools, environments, and languages, for example Python, R, SQL, JSON, APIs, containers, and cloud services such as AWS or Azure. Demonstrated experience applying a broad range of statistical methods Data engineering experience, including modeling for data warehousing, ETL/ELT processes in enterprise environments, or proficiency in working with large-scale databases. Experience with differential privacy or statistical disclosure control techniques, or a willingness to learn. Familiarity with geospatial analysis is preferred. We value diverse experiences. Even if you're not sure you meet all requirements, we encourage you to apply. If you want to be part of this forward-thinking, innovative team that thrives in challenging the status quo to support Aboriginal communities have improved access to data, we would love to hear from you! What we need from you: To start your journey towards becoming our Senior Data Analyst please click on the link below and attach your resume (max 4 pages) and cover letter (max 2 pages). In your cover letter please share your motivation for applying for this position and your relevant skills. Please include a response to the targeted question below. Targeted question: What analytical languages, tools, and software are you most proficient in? P lease provide a summary of how you've applied these to past projects. Salary Grade 09/10, with the base salary for this role starting at $129,464 base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment please contact Rodrigo Sandoval via rodrigo.sandoval@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Friday, October 10th, 2025 at 10:00 am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact rodrigo.sandoval@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process
