Description About the role: As a System Analyst within Assisting and Corporate Channels Team you will play a pivotal role in IT operation activities across the CRM and Telephony platforms for Australia’s leading mutual bank. You will be a subject matter expert (SME) for banking platforms across the organisation (Salesforce FSC, Vonage Contact Centre, etc), demonstrating an in depth understanding of configurations and automation. The role is responsible for providing operational support, incident & problem management, change management, integration and monitoring off critical Assisting Channels applications. This role is offered as a 24 months Fixed Term Contract with potential permanency or extensions. Key Responsibilities: Maintenance of IT operations: Success is achieved through managing key operational tasks within the Assisting Channels team, ensuring SLA’s are met with incident & problem management, certificates are updated on time and any critical infrastructure is maintained. Change management: Success is defined by the seamless management of changes into production that assist in maintaining a healthy Assisting Channels environment, ensuring services are maintained and operating efficiently. Successful delivery of member-centric platforms: Success is demonstrated by assisting the delivery of projects & solutions into production and providing seamless, secure, and user-friendly banking services, products, and applications to employees supporting members. Stability, reliability, and performance: Success is measured by ensuring the stability, reliability, and optimal performance of the Assisting Channels platform, minimizing downtime, and providing a high-quality user experience through robust change procedures, testing and solution design. Efficient collaboration: Success is achieved through effective collaboration with cross-functional teams, ensuring smooth integration of the Assisting Channels platform with other systems and applications. Stakeholder satisfaction: Success is reflected in positive feedback from stakeholders, including management, business users, and other relevant teams, regarding the quality, usability, and effectiveness of Assisting Channels platform. Bridges business needs and technical solutions on the Salesforce platform by analysing, designing, and configuring the system to meet business goals. Being on call as necessary About you: You will have demonstrated experience of successful delivery and support of member-centric platforms that are usable, stable, secure, compliant, and aligned to business objectives. Expertise in providing strong technical acumen, driving continuous improvement, and ensuring stakeholder satisfaction. Knowledge and Experience: Demonstrated expertise in configuring Sales Cloud and Service Cloud, with hands-on experience in Flows, Lightning App Builder, Reports and Dashboards, and security settings. Demonstrated experience in IT Operations for financial services. Demonstrated experience supporting the Salesforce application Knowledge of and experience in telephony systems desirable Knowledge and experience in change management processes. Experience with incident and problem management using Service Now. Demonstrated ability to drive service improvement using ITIL standards. Strong presentation, communication, and stakeholder engagement skills. Qualifications and Memberships Salesforce administration certification or higher Degree in Information Technology or similar will be highly regarded. Why you’ll love working with us: People First Bank – our new brand – says exactly what we’re all about: people. We're committed to supporting and growing our team and creating an outstanding work environment. You’ll have access to financial and lifestyle benefits to support your success and individuality: Flexibility and hybrid working arrangements. Enhance your salary with discounts on banking, health insurance, and shopping across Australia. Advance your career with training, study support, and project opportunities. Competitive leave benefits that empower employees to take time for themselves and loved ones. Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app, and mental health ambassadors’ program. Make a difference with paid volunteering, Workplace Giving, and diverse community initiatives. Be recognised for your contributions through our peer-driven recognition program. A bit about People First Bank: In March 2023, People’s Choice and Heritage Bank merged to form Heritage and People’s Choice Limited - Australia's leading mutual bank. We are now on an exciting journey to bring together our products, services, and technology under a single brand - People First Bank. We have over 700,000 members and 1,900 employees, with dual head offices in Adelaide and Toowoomba, an Australian-based contract centre and branches across five states. With a vision ‘To deliver positive change through banking’, People First Bank serves members and contributes to the community, while offering an inclusive, flexible work environment. We’re big enough to make an impact; but agile enough to influence and do interesting work. Apply online now: If this sounds like you, this could be the next step in your career. Click 'Apply' now and submit your application, including a cover letter and current resume by 22 nd October 2025 . We are committed to diversity and inclusion and support candidate requests for adjustments to enable everyone to equitably participate in our selection process.
