Medical Panel Officer Clerk Grade: 7/8 Annual Salary Range: $113,574 - $125,720 superannuation Employment Type: Ongoing, Full-time Location: Oxford Street, Darlinghurst (with weekly office attendance requirements) About Us The Personal Injury Commission (Commission) resolves disputes between people injured in motor accidents and workplaces in NSW, insurers and employers. The Commission is an independent statutory tribunal within the New South Wales justice system, committed to providing a transparent and independent dispute resolution service. Resolving disputes justly and efficiently in the shortest time frame is a priority for the Commission. We work with all parties (injured persons, insurers, and employers, where relevant) to discuss ways of achieving this. The Commission exercises functions in three divisions – the Motor Accidents Division, Workers Compensation Division and Police Officer Support Scheme Division. You can read more about the PIC - here . As noted above, although the Commission is an independent Tribunal, the staff who work in the Tribunal are employed by Department of Customer Service. Understand more about DCS – here . In this Role you will: Provide supervision, performance management and guidance to the panel of independent medical assessors who determine workers compensation and motor accidents disputes for the Personal Injury Commission. Support medical assessors with their use of the single digital platform. Lead the recruitment, onboarding, education, training and quality improvement program for medical assessors. Contribute to the development of processes, procedures and guidance material that assists medical assessors execute their decision-making functions. Engage with the case management functions to ensure quality and efficiency of medical dispute resolution. Provide internal support to case management divisions Provide support to the Commissions Medical Suites and Medical Assessor’s who use the Suites services. To be successful in this role you will demonstrate: You have knowledge and experience in personal injury claims management, case management or dispute resolution You have a strong eye for detail and have experience applying complex legislation, guidelines and rules to ensure quality outcomes You have strong stakeholder engagement and management skills You are a constructive and productive team member who can also work independently when required Strong writing and communication skills You are able to work flexibly and adaptably to respond to changing priorities What we need from you: To start your journey towards becoming our Medical Panel Officer, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages). Please note additional assessments will be required as part of this process for successful candidates Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment please contact Meg Rapley via Meg.Rapley@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Tuesday 14 October 2025 at 9:59am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Meg.Rapley@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process
