Capital Transport is Australia’s largest, and fastest-growing, courier and taxi truck business. We provide a complete transport and logistics business-to-business (B2B) service. Our Culture Capital Transport is a great place to be part of because we value and celebrate our team members’ participation and efforts through a supportive, rewarding and fun culture, with ample opportunity to develop and progress. Our work environment has: · Supportive & inclusive culture · Constant career opportunities · Onsite secure parking · Smart Casual Fridays · Social Club with fun activities each month · Monthly BBQ & birthday celebrations Job Description We are seeking a Customer Experience Officer to join our Customer Service Department. This is a permanent position that requires a high level of attention to detail, excellent interpersonal and customer service skills, and the ability to work autonomously within a fast-paced team environment. Your responsibilities include but are not limited to: · Tracking the incoming calls. · contacting regained clients and major accounts that book jobs daily, to encourage new and repeat business opportunities. · Identifying and resolving any potential service issues before they impact our clients and ensuring that all clients are informed of any delivery issues or delays. · Following up on any service issues by liaising between the client, sub-contractors and relevant departments.
