Where Your Career Story Gets Interesting This role sits at the heart of a premium Australian furniture brand's most exciting chapter—expanding into North America. The successful candidate will be the critical connection between discerning clients and future collections, where their daily insights directly shape what the brand creates next. This is an opportunity to master the art of luxury customer service across retail and trade, developing deep expertise in managing high-value client journeys from first enquiry to flawless delivery. The candidate will: Coordinate the brand's North American expansion with international 3PL partners Shape future collections through frontline client intelligence Build expertise across premium retail and trade client experiences Turn challenges into exceptional service moments that build brand loyalty More Than Just a Workplace The successful candidate joins a collaborative, fast-paced team inspired by European vintage furniture and design-forward thinking. Days are varied—supporting trade clients creating stunning interiors, coordinating international shipments, and connecting with customers who value craftsmanship. Benefits include: Hybrid work model with Melbourne studio flexibility Staff discounts on globally recognised furniture pieces Working with inspiring clients from homeowners to leading architects Professional development in luxury retail and trade Close-knit team where contributions have real impact What Your Days Will Look Like - Customer Service & Sales Support First point of contact for premium furniture clients. Triage communications, identify sales opportunities, and manage the critical moments—delays, claims, returns—with care that keeps customers returning. Follow through on quotes, samples, and updates that create exceptional experiences. - International Logistics Coordinate with 3PL partners across Australia and the US for seamless delivery. Troubleshoot customs issues, track shipments precisely, and maintain flawless inventory accuracy in Cin7 and Spiffy. - Trade Relationship Management Support design professionals specifying the brand—convert purchase orders, maintain stock transparency, manage claims diplomatically, and keep wholesale partners informed through reporting and website updates. What Makes You a Great Fit The ideal candidate thrives on solving problems and coordinating multiple priorities—customer needs, logistics, trade deadlines—while maintaining clear communication and a solutions-focused approach. Essential: 5 years in customer service, sales coordination, or account management Solutions-focused mindset and strong multitasking abilities Excellent written and verbal communication skills Tech fluency: Cin7, CRM platforms, Microsoft Office/Google Suite, Shopify Genuine passion for beautiful interiors and craftsmanship Bonus: Luxury retail or premium homewares experience Trade client familiarity (designers, architects, retailers) Candidates from roles like Customer Experience Coordinator, Trade Account Manager, or Retail Operations Coordinator are encouraged to apply. Your Next Step If the candidate has the core skills, the right attitude, and passion for exceptional client experiences in design, we'd love to hear from them. Don't worry about ticking every box—strong candidates will be considered for other suitable roles as opportunities arise. A premium Australian furniture and design house committed to timeless collections and inclusive workplace culture. Assembly Talent Making belonging our business. Assembly Talent pairs exceptional talent within exemplary businesses within the retail, eCommerce, beauty and lifestyle industries. Professional, personable and discreet, we’re specialists in seeking, securing and supporting flourishing careers and company relationships. Our lived experience of over 20 years across the Retail, Fashion, eComm, tech, beauty, and FMCG landscape has helped us place sought-after candidates with leading and emerging brands both in Australia and abroad. Valuing culture-fit and chemistry on par with capabilities and credentials, our holistic recruitment strategy supports career aspirations and business acumen in equal measure.
