As Head of Operations, you’ll oversee the end-to-end visitor journey, from retail and food & beverage to maintenance, customer service, and on-site experiences, ensuring every guest leaves inspired, delighted, and eager to return. This is a pivotal leadership opportunity to drive both operational excellence and commercial performance for a high-profile, purpose-led organisation dedicated to creating unforgettable experiences. The Role Lead and empower a multi-disciplinary team spanning Food & Beverage, Retail, Visitor Services, and Maintenance Shape and deliver world-class visitor experiences, ensuring exceptional quality and seamless operations Develop and execute commercial strategies that grow revenue while enhancing guest satisfaction Oversee budgets, profitability, and workforce planning across all operational divisions Partner with Marketing and Brand teams to ensure every touchpoint reflects the organisation’s values and storytelling Champion safety, compliance, and continuous improvement across all departments About You Proven experience in operational leadership across visitor attractions, tourism, hospitality, or retail Strong background in managing commercial divisions (F&B, Retail, or Facilities) Exceptional people leadership, you inspire high performance and collaboration Skilled in financial management, business planning, and strategic execution Resilient and solutions-focused with the ability to thrive in dynamic environments Passionate about delivering outstanding customer experiences and leading from the front Why You’ll Love It You’ll join an organisation that blends commercial creativity with purpose, where every day brings the chance to inspire, delight, and make a tangible impact on thousands of visitors. Lead an experienced team, shape operational excellence, and be part of a forward-thinking leadership group driving innovation across a truly unique environment.
