Your new company This is a forward-thinking company with a welcoming and vibrant atmosphere that prioritizes creating opportunities for success through proactive leadership. They recognize that the team members are our most valuable resource, and they are also dedicated to helping each one reach their objectives and fully realize their potential. Your new role As a Customer Service Representative, your job duties & responsibility include but are not limited to the following: Act as primary day-to-day point of contact for your designated portfolio of tier 1 accounts Manage and maintain strong relationships with all clients and effectively use available resources to identify new opportunities Ensure orders are managed efficiently and in line with procedures Work closely with Key Client Managers to ensure all client requirements are met and participate in commercial decisions Check rates, and process bookings & required documentation in a timely manner Prepare quotations and ensure all relevant information is updated in CargoWise and other required systems Invoicing and general administration & reporting Ensure data integrity is maintained within systems Lead by example and provide consistent, professional customer service in all interactions with stakeholders What you will need to succeed Minimum 3 - 4 years’ experience Freight Forwarding Experience Customer Service Representative experience Experience in both PO & allocation management Intermediate knowledge of CargoWise One (essential) Collaborative team player Professional, confident communication Strong organisational skills and demonstrated ability to multitask and manage time effectively Innovative thinker who embraces change Ability to self-motivate as required What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your resume, or call Thomas Hunter now at 0437 537 710. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion. Please Note: People Group Recruitment is only accepting applications from candidates CURRENTLY RESIDING IN AUSTRALIA who have the relevant LOCAL skills and experience required for this role. We DO NOT recruit for roles that offer sponsorship, internships, graduate programs, or entry-level positions.
