Technical Officer Job No: 677424 Sydney - Inner Suburbs & CBD, Sydney - Outer Suburbs Max Term Full Time Call Centre, Insurance, Contact Centre Pay Band 2 Internal Secondment Opportunity – Technical Officer (12 months) Location: Sydney We have an exciting 12-month secondment opportunity for a Technical Officer to join our Sydney team. This role plays a key part in supporting our operations, uplifting capability, and driving continuous improvement. About the role As Technical Officer, you’ll be responsible for ensuring quality service delivery by maintaining procedures, supporting training and coaching, and administering our quality frameworks. You’ll also partner with leaders and business improvement teams to strengthen processes and provide escalation support for more complex issues. What you’ll be doing Allocate workload and support the development of team members Maintain SOPs across onshore and offshore processes Provide an escalation point for complex queries and complaints Lead and contribute to process improvement initiatives, UAT, and quality frameworks Undertake internal audits and support external audit processes Collaborate with leaders on operational tasks, projects, and change initiatives Promote a collaborative, high-performing team culture aligned with Suncorp values What we’re looking for Strong problem-solving skills with the ability to manage complex customer issues Experience coaching, training, and supporting team members A continuous improvement mindset with the ability to design and implement new processes Strong knowledge of operational processes, frameworks, and regulatory requirements Ability to work collaboratively with leaders and across teams This is a great opportunity to step into a technical leadership role, strengthen your capability, and make a real impact on how we deliver for our customers and teams. Sound like the next step in your Suncorp Career? Please discuss with your leader and apply internally Advertised: 01 Oct 2025 AUS Eastern Standard Time Applications close: 12 Oct 2025 AUS Eastern Daylight Time Whatsapp Facebook LinkedIn Email App Don't see a job for you? Don't see your dream job posted? No problem, sign up for job alerts and we'll let you know once something becomes available. Sign Up Today
