Job Description This role is an essential role within our Client Operations team, serving as the primary point of contact for all B2B client product and support inquiries. This role supports clients across Australia, New Zealand, and internationally, requiring a proactive individual who thrives in a dynamic environment and excels at building strong relationships with both internal and external stakeholders. As a Client Services Advisor, you will leverage your knowledge of Experian products and services, along with broader industry expertise, to deliver exceptional service and represent the Experian brand with excellence. Key Responsibilities: Client Enquiries Management: Handle daily client enquiries through a variety of different channels providing accurate information and solutions; striving for first-time resolution and ensuring exceptional client service. Client Request Coordination: Manage and address client requests efficiently and within agreed SLA’s, offering education and guidance as needed. Internal Collaboration: Work closely with Experian teams on more complex support matters to resolve client requests, ensuring a seamless and coordinated approach to client support. This might involve collaborating with the IT team to troubleshoot a technical issue affecting multiple clients. Administrative Tasks: Execute various administrative responsibilities, including processing client requests and maintaining accurate records. Ideal candidates possess proven experience in high-paced client service environments, strong problem-solving abilities, and a commitment to continuous improvement and excellence in B2B client service.
