This is a Account Manager role with Streem based in Surry Hills, NSW, AU Streem Role Seniority - mid level More about the Account Manager role at Streem Join Us as our next Account Manager! Love building relationships, solving problems, and helping clients succeed? This role is all about creating standout customer experiences and becoming the go-to expert for all things media monitoring and insights. You’ll work with a diverse mix of clients, helping them get the very best out of the Streem platform, while keeping your finger on the pulse of the ever-changing Australian media landscape. If you’re ready to roll up your sleeves, bring the energy, and make an impact, we’d love to hear from you! Here’s a snapshot of what you’ll be doing: ✨ Setting new clients up for success, from onboarding and search setups to customising their accounts. ✨ Building, maintaining, and growing strong client relationships (you’ll be their trusted media sidekick). ✨ Running training sessions to help users master the platform (both virtual and face-to-face). ✨ Gathering feedback and working with the team to turn it into real product improvements. ✨ Spotting opportunities to wow clients, especially around big media events. ✨ Creating reports, transcripts, and summaries that make media meaningful. This role is perfect for someone with experience in Account Management, Customer Success, or Corporate Customer Support who’s organised, client-focused, and thrives in a fast-paced environment. Bonus points if you’ve got media industry experience, a background in communications, or skills with Boolean, CRMs or project tools, but passion and people skills are what really matter. We're on the hunt for a few talented candidates with a range of skill levels - whether you're a few years into your career or you're more experienced, we're interested in learning more about you. Please don't be discouraged from applying if you don't meet all the skills requirements - we are a team of lifelong learners who love to share knowledge and grow our skills together. If you're media-savvy and people-oriented, we'd love to hear from you! Why join Streem? At Streem, we’re all about helping Australia’s most influential organisations stay ahead of the news cycle. We deliver media monitoring across print, online, TV, radio, podcasts, and social in real time so our clients never miss a beat. And because great work happens when teams feel supported, here’s what you’ll enjoy: Daily gourmet lunches and snacks from our in-house chef. A hybrid setup and dog-friendly Surry Hills HQ (5 mins from Central). $3,000 annual upskilling allowance. Extra leave days (birthday leave, wellbeing days, volunteering leave more). $2,000 referral scheme, corporate discounts, and novated leasing options. If you’re ready to build amazing client experiences and grow your skills, apply now! Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Streem team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Setting up new clients for success Building and maintaining client relationships Running training sessions Key Strengths Account Management Customer Success ️ Communication Skills Media Industry Experience Boolean Search Skills CRM Tools Why Streem is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Streem not with Hatch.
