Manager, Enterprise Onboarding

ABC Fitness • AU • 6d ago

Join ABC Fitness, the leading technology provider for the fitness industry! Job Description Join ABC Fi tness and become part of a culture th at’s a s ambitious as it is authentic. Let’s transform the future of fitness—together! Our Values Best Life We believe gre at wo r k be gins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact. Growth Mindset We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunitie s, we empower you to reach new heights—personally and professionally. One Team From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. B ecause when you thrive, we all thrive. Manager, Enterprise Onboarding ABC Glofox is on a mission to turn fitness visions into seamless reality. Our ever-growing client base spans over 80 countries, with an internal team of 200 dedicated to powering the fitness industry we operate within. ABC Glofox is now part of the largest fitness technology company in the world (acquired by ABC Fitness Solutions in 2022) together providing a combined offering to boost performance and create a total fitness experience for members of clubs of all sizes, whether a multi-location chain, franchise or an independent gym. WHAT YOU’LL DO Supervise and support team members, ensuring development, performance, and alignment with ABC standards: Coordinate and track Onboarding Project Manager responsibilities and progress. Ensure deadlines are met and communicate changes to onboarding procedures. Provide daily leadership, feedback, and support to achieve objectives. Establish team member goals, conduct performance reviews, and provide career path guidance. Facilitate communication between implementation managers, project managers, and stakeholders. Monitor and adjust team performance to meet goals and objectives. Oversee the Onboarding Project Plan to stay updated on recent and future projects. Ensure team members have access to resources necessary to work effectively. Lead teams in managing clients through the ABC Onboarding Process, assuming accountability for project resolution: Resolve escalated onboarding client issues. Facilitate requirements discussions, capture business and financial information, and document integration needs. Supervise conversion activities, ensuring effective collaboration with internal ABC departments. Provide project completion documentation for a seamless handoff to Customer Success. Maintain expertise in client-facing software and systems to address issues and champion product enhancements. Lead client discussions during region meetings and gatherings to enhance relationships. Record expenses promptly and adhere to company expense policies. Perform other duties as assigned by management. WHAT YOU’LL NEED: 3-5 years of experience onboarding net new clients. 3-5 years of experience leading data conversions. College degree (preferred) Project Management Certification (preferred) Advanced knowledge of ABC Glofox and its systems. Advanced Microsoft Excel skills. Proficiency in MS Word, Outlook, Salesforce, Jira, and Asana for project organization and problem-solving. Experience managing team activities and daily workflows. Knowledge of ABC billing applications. Strong organizational skills and ability to manage multiple deadlines. WHAT’S IN IT FOR YOU: Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO! Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. oneteam Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws! Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement Monthly reimbursement for your preferred health plan EAP – we get you help when you need it. Period. Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16 And more! – so many benefits we couldn’t even fit them all here! At ABC Fitness, we don’t just build technology—we build communities and transform lives. Your work matters here, your growth is supported, and your voice is heard. We welcome diverse talent and encourage you to apply, even if you don’t meet every requirement. ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION: ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspi red, and empowered to reach their full potential. For us, inclusion isn’t just the right thing to do—it’s a business imperative. Learn more at abcfitness.com. About ABC Fitness ABC Fitness is the 1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members , and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients. From personal trainers, boutique studios, and gyms, to international franchise health clubs , ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize , and ABC Evo. Let's make your fitness vision a seamless reality, together. Learn more at abcfitness.com LI-REMOTE If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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