This is a Trust Manager, Philanthropy role with Perpetual Limited based in Sydney, NSW, AU Perpetual Limited Role Seniority - mid level More about the Trust Manager, Philanthropy role at Perpetual Limited More Time Off for What Matters: Enjoy up to 6 weeks of leave Flexible Work Environment: Work where we work best – whether in the office or from home. Work within a dedicated, supportive and high performing team Perpetual Group is an ASX-listed company (ASX:PPT) headquartered in Sydney, Australia, currently consisting of 11 leading brands across three distinct businesses: Asset Management, Wealth Management and Corporate Trust. The Trust Manager is focused on ensuring clients receive an exceptional service whilst administering accounts efficiently and in line with business and compliance guidelines and introducing appropriate specialists to support the delivery of activity to meet client’s needs. Providing a service to clients which maximises client retention and conversion opportunities and provide support for improvement activities within the team About the Role Monitor and manage a book of philanthropic accounts and ensure accounts are administered in accordance with governing documents, compliance, legislation and company policy on a governance and commercial basis Build a thorough understanding of the needs and circumstances of clients so that trust management requirements are effectively addressed Actively contribute to the attainment of high levels of internal and external client satisfaction Work collaboratively with specialist teams to support the service delivery, client experience, improve business process and procedures About You We’re looking for someone with: Minimum of 3 years’ experience in charities/NFP legislative environment (desired) Experience working in a client centric business environment Fiduciary knowledge Understanding of risk and compliance obligations in a Financial Services environment Sound problem solving and decision-making skills Strong client and stakeholder (internal & external) management skills Sound communication skills (written and verbal) Influencing, negotiating and decision-making skill How we work Our unique culture is underpinned by our three organisational behaviours, Stretch, Own it, Make an impact which drive our approach of day-to-day interactions with colleagues and clients, the way we approach decision-making to the questions we ask and the problems we solve. Employee benefits Work from anywhere in Australia for up to one month each year An annual allowance to empower you to prioritise your personal wellbeing Study support and commitment to supporting professional development Diversity and inclusion Strong commitment to all aspects of Diversity and Inclusion through a robust 7 pillar strategy A growing number of employee-led networks who work to raise awareness and drive continued change We support over 50 First Nations Communities, helping to secure the communities' future. We encourage applications from Aboriginal and Torres Strait Islander People We’re committed to creating an inclusive workplace where diversity is celebrated. No matter your background or circumstances, we aim to provide an environment where you can thrive. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Perpetual Limited team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Acting as the point of contact ✅ Ensuring compliance Contributing to client satisfaction Key Strengths Client management Problem-solving Compliance knowledge Fiduciary knowledge ️ Communication skills Negotiation skills Why Perpetual Limited is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Perpetual Limited not with Hatch.
