Process Improvement Specialist Full time, fixed term role for 12 months Geelong office location, with flexible hybrid working (3 day office attendance required per week) Offering a competitive starting base salary of $109,195 plus super and benefits Care in Action With a career at the TAC, you’ll be helping us look out for the lives of everyone who travels on Victoria’s roads. That’s care in action. Find out more about our shared purpose , and what drives every one of us. Right now, we’re seeking a Process Improvement Specialist who will play their part in this shared purpose, while also supporting the progress of clients and colleagues so they can achieve great things. That’s truly rewarding work that will help us continue to deliver life-critical services where it matters. About the role We’re seeking a proactive and analytical Process Improvement Specialist to help us unlock efficiencies and prepare for the future. This role is perfect for someone who thrives on delivering tangible short-term wins while also identifying strategic opportunities for long-term transformation – especially those enabled by automation and emerging technologies. You’ll work closely with stakeholders across the business to uncover inefficiencies, facilitate workshops, and embed sustainable change. From process mapping and governance to risk mitigation and quality assurance, your insights will help us simplify the complex and make every conversation count. About the Team You’ll join the Enterprise Transformation division, a dynamic and future focused group driving strategic change across the organisation. You’ll be working within a multidisciplinary environment, working closely with project managers, business analysts, change leads, and other transformation specialists to deliver impactful initiatives. You’ll also partner with the Claims Systems team to ensure improvements are grounded in operational reality and aligned with broader business goals. Together, we’re shaping smarter systems and better outcomes for our clients. What we’re looking for Proven Experience in Process Improvement You’ve led initiatives across teams or divisions using Lean, Six Sigma or similar methodologies. You’re confident in process mapping, root cause analysis, and workshop facilitation – and you know how to turn insights into action. Strategic Thinking You balance short term improvements with long term transformation. You’re skilled at identifying automation opportunities and working with digital teams to bring them to life. Highly Developed Communication You’re comfortable engaging senior leaders, writing professional reports, and navigating risk and quality frameworks. You bring clarity to complex problems and help others do the same. Why you’ll love it here There’s more to work than a competitive salary and amazing employee benefits . As our newest Process Improvement Speicalist you’ll also: Make a positive difference Every day the work you do at the TAC contributes to something bigger. As part of an inclusive, supportive team you’ll find real purpose in achieving goals, together. Be rewarded for great work We value our people, offering salary packaging and a reward and recognition program. Grow and go places We’re invested in your progress. When you work for one of Victoria’s largest and leading workplaces, you’ll receive extensive internal opportunities for development and access to the LinkedIn Learning Digital Hub. Ready to put care in action? We’d like to hear from you. Click apply to submit your Cover Letter and Resume. If successful, you’ll progress to an interview. All applicants will be advised of the outcome of their application. For more information, read the attached Position Description or contact Sophie_menner@tac.vic.gov.au for a confidential discussion. Applications for this role will be accepted up until 11:55pm on Tuesday 7 th October 2025. If we can do anything to help make applying for this role easier, please let our People, Culture & Engagement Team know at People_Culture_Engagement@tac.vic.gov.au . If over the phone is better for you, our number is 5225 7500. A safe place to work We’re committed to the health, safety and wellbeing of employees. This extends to inclusion, diversity and accessibility in our employment practices, and encourage Aboriginal and Torres Strait Islander people, people with disability, men, women and gender diverse people, culturally diverse, and LGBTIQA people to apply for roles. Child Safety At the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety, please visit our website . TACD23-19782 Position Description - Process Improvement Specialist.pdf
