The Responsibilities Provide immediate assistance to customers experiencing emergencies while traveling Handle incoming calls and messages with urgency, empathy, and professionalism Coordinate emergency services including medical evacuations, hospital admissions, or replacement travel arrangements Liaise with hospitals, doctors, service providers, and internal claims teams Keep detailed and accurate case notes All the best bits! Work for a Major Global Travel Insurance Company Hybrid role - WFH up to 50% of the week Convenient location - Brisbane CBD Excellent career progression offered Excellent salary of up $85k super 10% annual bonus Shift Loading About You To be successful in the role, you will have: Experienced in customer service, emergency response, or assistance (ideally within insurance, healthcare, or travel) Ability to manage emergency situations Able to work flexible hours, including night shifts and weekends as part of a rotating schedule Excellent communication skills How to Apply For immediate consideration, submit your resume via the 'Apply Now' link below
