Level 2 Service Desk | Onsite & Project-Focused | Hybrid 3/2 Harvey Robinson is exclusively partnering with a growing MSP with a standout team culture and loyal customer base to hire a skilled Level 2 Service Desk Analyst . This role offers a hybrid work setup (3 days in office, 2 from home) and a genuinely interesting mix of onsite, technical, and project work. Why Join Friendly, collaborative team with great banter and a small, open-plan office Supportive leadership and a people-first mindset Flexibility to support family-life balance Work directly with customers, solving real problems and seeing the impact of your work $70-95k plus super & impressive benefits Perks & Benefits 90% staff retention – people love working here Birthday day off (paid, if it falls on a workday) Regular team events and a strong social culture Annual charity gala and other charity days Paid certifications (especially Microsoft), with time off for training Opportunities to attend industry expos and conferences, both in Sydney and interstate Hybrid work model – 2 days in the office, 3 from home Laptop, mobile, and other company perks such as free parking The Role Escalation Point for service Desk Provide Level 2 technical support across a range of customer environments with a focus on Banking & Financial services Work onsite with clients to install equipment, resolve network issues, and provide direct user support Contribute to project work and new system implementations Support internal improvements and assist the broader team Work across technologies such as: Microsoft 365, Teams, Windows Server, Windows 10/11 Active Directory, Azure AD, Group Policy Intune, Endpoint Management, and cloud platforms Promote and uphold IT security best practices What We're Looking For Experience in a Managed Services Provider (MSP) - ESSENTIAL Strong technical capability with the Microsoft stack (O365, Azure, AD, Windows Server) Proven Service Desk / Level 2 support experience & ability to work autonomously Excellent communication & customer service focus Australian PR or Citizenship required - ESSENTIAL Team Culture Collaborative and inclusive team with a flat structure No rigid silos — everyone is encouraged to contribute across levels Strong focus on team enjoyment and fun, while maintaining professionalism when needed Success is measured not just by technical skills, but by a team-first attitude Ideal for someone who enjoys working in a tight-knit, high-performing support environment Interested? Contact: Laura Robinson – 0447 895 359 Follow us on LinkedIn for weekly job updates: https://www.linkedin.com/company/harveyrobinsonau
