We have an exciting opportunity for Food and Beverage Attendants to join our Team at Firma Italian!
Within the Emporium Hotel, FirmaItalian blends modern and traditional Italian cuisine that is thoughtfully curated to suit any mood or occasion. Whether it’s an intimate dinner, a shared table with friends, or a special celebration, Firma delivers refined Italian dining experiences. With access to over 3,000 exquisite wines from The Reserve Cellar, Firma is a celebration of Italy’s regional traditions, brought to life through thoughtful technique and warm hospitality.
The Role
As a Food and Beverage Attendant, you are responsible for the efficient and effortless operation of the restaurant. By embodying our core value, The Guest is Everything, your focus is on delivering 'total customer satisfaction' through seamless food and beverage service.
Key Responsibilities
Provide the highest level of service in all guest interactions, in line with Emporium's Service Promises
Enter orders accurately into the Point of Sale (POS) system
Deliver meals promptly to guests and ensuring orders are correct when collected from the kitchen or bar
Maintain clean and tidy tables, service areas, and floors in accordance with procedures
Prepare and mix a variety of alcoholic and non-alcoholic beverages to a high standard
Take guest orders while maximising sales opportunities through strong product knowledge
Ensure hygienic food and beverage service practices are followed at all times
Embody an ownership mindset by taking responsibility of your assigned section and station during service
Maintain current RSA certification and adhering to responsible service principles
Perform opening and closing duties, as required
Create enriching experiences for our guests by ensuring they are welcomed and served in a friendly, professional, and efficient manner
