We’re looking for a passionate and hands-on Manager to lead the day-to-day operations of our unique venue, delivering exceptional guest experiences in line with the Emporium standard. In this dynamic role, you’ll supervise and train Team Members, ensure consistent and high-quality food and beverage service, and take accountability for outlet performance.

With strong people skills, you’ll drive service excellence, support revenue growth, manage costs, and uphold our commitment to Total Customer Satisfaction.

If you thrive in a fast-paced, team-focused environment, and are committed to guiding others towards success, we want to hear from you!

About Firma Italian

Within the Emporium Hotel, FirmaItalian blends modern and traditional Italian cuisine that is thoughtfully curated to suit any mood or occasion. Whether it’s an intimate dinner, a shared table with friends, or a special celebration, Firma delivers refined Italian dining experiences. With access to over 3,000 exquisite wines from The Reserve Cellar, Firma is a celebration of Italy’s regional traditions, brought to life through thoughtful technique and warm hospitality.

Key Responsibilities

Working closely with the Director of Food & Beverage to ensure smooth day-to-day operations.

Monitoring performance and assisting with monthly reporting on key metrics and KPIs.

Maintaining strong communication across all hotel departments to ensure operational alignment.

Leading briefings and departmental meetings to promote teamwork and transparency.

Regularly liaising with the Kitchen Team, particularly during service periods.

Handling guest feedback and complaints professionally, ensuring all issues are handled in a polite and professional manner

Assisting with roster planning, wage management, and cost control initiatives.

Developing and updating standard operating procedures (SOPs) and service guidelines.

Delivering on-the-job training to team members and ensuring high performance standards are met.

Continuously improving service quality and operational efficiency.

Recruiting, mentoring, and developing high-performing team members.

Ensuring the accurate use of the Point of Sale system and quality checking of orders.

Providing warm, efficient, and professional service to all guests.

Leading by example with a hands-on, guest-first approach.

Driving upselling and promotional opportunities to boost revenue.

Upholding workplace health and safety procedures to maintain a safe working environment.

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Restaurant Manager - FIRMA ITALIAN