Administrative Support Officer Clerk Grade: 3/4Salary Range: $84,659 - $92,701 pa superannuationEmployment Type: Ongoing, Full-timeLocation: Sydney CBD - Hybrid The organisation The IRO is an independent statutory office established under the Personal Injury Commission Act 2020. Samantha Taylor PSM is the Independent Review Officer. The Officer is supported by an expert team. The statutory functions of the IRO include to: find solutions for persons injured at work or in motor vehicle accidents with complaints about their insurers; manage and administer the Independent Legal Assistance and Review Service (ILARS); conduct inquiries into matters arising in connection with the operation of the Personal Injury Commission Act 2020 and the workers’ compensation and motor vehicle accident legislation. For more information about the IRO click here The role You will provide administrative and support services to the ILARS team. A basic knowledge of NSW workers compensation system is desirable Key accountabilities Provide a range of administrative and support services, including records management, routine correspondence, administrative support of Resolve system and support the effective operations team. Collect and compile information for, and prepare documentation and correspondence in line with quality and organisational requirements Complete routine financial transactions and purchasing services, ensuring compliance with standards and procedures Respond to enquiries and escalate and redirect issues as required Update and maintain records and databases, complying with administrative systems and processes, to ensure that all information is accurate, stored correctly and accessible About You We are looking for someone who has (but not essential): Experience working in a high-volume data entry/processing environment Good attention to detail Worked with CRM case management systems Dealing with processing invoices and accounts Basic understanding of medical terminology Past experience with workers compensation What we need from you: To start your journey towards joining our Team please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages). A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities. Additional assessments will be conducted as part of the recruitment process. Salary Grade 3/4, with the base salary for this role starting at $84659 base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment please contact Meg Rapley via customerservice.nsw.gov.au. Visit the to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Friday 5 September 2025 at 9:59am Careers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact customerservice.nsw.gov.au or 02 9494 8. For more information, please visit
