This is a brilliant opportunity for a Team Lead/Service Coordinator to kickstart a career with one of the best fire contractors in the industry who are now looking to add some additional structure to their performing service department! This role is also open to current Service Coordinators who are looking to step up and lead a small team! Benefits of working for this business: You’ll gain employment with a top fire contractor who have a great name in the industry! Be given the chance to take on a pivotal role within a high-performing service department! Work in a supportive, inclusive and collaborative team environment! Gain exposure to working with large-scale clients across high-end sites This business take staff training and development seriously and have a proven record in up-skilling their employees! Extremely stable employment on offer! Day to day duties & experience needed: You’ll oversee and drive a small team of Fire Service Coordinators ensuring that jobs are being successfully scheduled You’ll also be involved in scheduling repair works in for a portion of Technicians Manage and track team KPI’s to ensure client satisfaction and smooth work progress from start to finish Assist your team with any client or technician escalations Oversee numerous customer portals and liaise with both invoicing and quoting teams You must have strong time management, motivational and organisational skills Must have 3 years previous experience in a service coordinating role, ideally within the fire industry If you have an interest in this position and would like to know more, please do not hesitate to send in an up to date resume to jordan@matchedrecruitment.com.au and we will be in touch at our earliest opportunity!
