At Winning Group, we’re more than a retailer – we’re Australia’s leading experience company. Since 1906, we’ve been a proud, family-owned business, bringing together premium retail, world-class logistics, and cutting-edge technology. Our brands include Winning Appliances, Appliances Online, Winning Services, Rogerseller, Spence & Lyda, Ora, and Andoo. We’re driven by our values – innovation, collaboration, and a mandate to leave the world a better place. We take pride in creating an environment where people can thrive, bringing together diverse perspectives and shared passion to deliver excellence for our customers. As a Client Services Technical Coordinator, you’ll: Provide expert technical support to clients, installers, and the sales team across bathware, furniture, and lighting. Troubleshoot and diagnose product faults, guiding customers with practical solutions and advice. Manage the end-to-end warranty process including fault diagnosis, parts coordination, and technician scheduling. Collaborate with suppliers, installers, and internal teams to resolve issues quickly and effectively. Maintain accurate records, documentation, and reports for customer inquiries and supplier claims. Support the Customer Experience team with technical insights and escalations. Assist Finance and Admin teams with credits, refunds, or sales returns related to faulty products. This position requires full-time attendance at our Waterloo HQ. You’ll have – Strong communication skills with the ability to manage customer expectations. Experience in technical support, warranty coordination, or product servicing. Problem-solving skills with a proactive, solutions-oriented mindset. Ability to multitask in a fast-paced environment while maintaining accuracy. Advanced computer literacy with confidence in learning new systems. Strong collaboration skills, working effectively with suppliers, clients, and internal teams. Why Winning? At Winning, you’ll join a team where creativity, service, and passion are celebrated. We invest in our people, offering continuous development and genuine career progression opportunities across our growing Group. Our employee benefits include: Our new state-of-the-art office in Waterloo with free daily coffee, an on-site gym, the peaceful Harmony Room, and flexible workspaces. Enjoy generous discounts on all products across our Group Monthly Wellness & Learning activities to support your journey toward a healthy, balanced lifestyle. Celebrate your successes and unwind with our weekly Friday drinks tradition. Kickstart your day with a delicious fortnightly breakfast BBQ. We believe in promoting from within and are a growing company — where you start isn’t where you’ll finish! Take advantage of our in-house Training Academy offering nationally accredited qualifications (Cert III & IV) to upskill and stay ahead. Access EAP services, including free health and well-being appointments such as GP visits, dietitian consultations, skin checks, annual health checks, and high-performance coaching. We’re proud to nurture a diverse and inclusive workplace where everyone feels they belong. We welcome applicants from all backgrounds and encourage you to apply if this role excites you.
