The Stakeholder Management and Collaboration Officer's focus is to support NIAA users enhance their Digital Literacy, supporting delivery of NIAA Priorities (outlined in the NIAA Corporate Plan). The Stakeholder Management and Collaboration Section is responsible for managing the following NIAA ICT Systems. NIAA Customer Relationship Management (CRM) system, Microsoft Dynamics Platform Microsoft 365 Applications (MS Teams, MS Planner, MS Lists, MS Forms etc) Microsoft Co-Pilot Microsoft SharePoint Commonwealth Government Collaboration Portal - GovTEAMs. The Stakeholder Management and Collaboration Officer will work exclusively with NIAA internal stakeholders, primarily with ICT systems users, through the delivery of helpdesk, training and support functions. The Stakeholder Management and Collaboration Officer provide the suitable candidate the opportunity to explore ICT Systems (Microsoft 365 Applications) to enhance NIAA user experience in the delivery of NIAA services to Aboriginal and Torres Strait Islander Peoples. This role provides the opportunity to deliver face to face training to NIAA Regional Offices. The key duties of the position include Our Ideal APS 5 candidate will demonstrate the following skills and attributes: have strong technical skills using Microsoft 365 Applications: Microsoft Teams, Microsoft Planner, Microsoft Lists, Microsoft Forms etc able to develop skills in the use of Collaboration Service for the Commonwealth Government - GovTEAMs able to deliver high quality customer service delivering helpdesk and support functions well-developed communication skills providing self-service resources; task cards, standard operating procedures able to walk through videos and facilitate classroom training both physically and virtually demonstrated ability to communicate sensitively and effectively with Aboriginal and/or Torres Strait Islander peoples.
