Key responsibilities - Maintain a victim-centric approach while working with victims of crime from diverse client groups in relation to a wide range of complex issues and assist them by:- providing accurate, uncomplicated and appropriate information to victims of crime and other stakeholders, including how to apply for financial assistance under the Victims of Crime Assistance Act 2009.- providing assistance with applying for financial assistance and,- identifying support needs and providing referrals to other organisations.- Promote and provide advice about the Charter of Victims' Rights.- Use trauma-informed strategies to manage difficult or challenging behaviours and/or emotional distress displayed by victims.- Navigate electronic case management systems to accurately record interactions with clients and receive and action referrals.- Contribute and collaborate to improve team performance by sharing and implementing innovative ideas and perform other duties as required from time to time.- Manage own self-care when working with people who have experienced trauma. We are looking for an applicant who demonstrates: - Communicates effectively with people of various social, cultural, economic and educational backgrounds.- Behaves in an ethical, respectful and culturally sensitive manner.- Completes workload within established timeframes and adjusts priorities quickly as circumstances dictate.- Effectively manages rapid change or difficult questions in conversation.- Performs repetitive work according to set procedures.- Establishes and maintains co-operative working relationships with government and non-government entities.- Supports and promotes the interests of First Nations people and actively engages for better outcomes for First Nations people.- Contributes to workplace equity, diversity, respect and inclusion that enriches our culture of respect and inclusion. Applications to remain current for 12 months. Job Ad Reference: QLD/637125CAP/25 Closing Date: Monday, 18th May 2026
