Before you get startedYes, we do have the BEST Team Member Travel Program with HUGE discounts on hotel rooms for our Team Members! Why you'll love working for Hilton\ Access to the world's best Team Member Travel Programwithhighlydiscounted rates Discounts of up to 25-50% on products and services in participating Hilton outlets Comprehensive training and support for your new role Access to Hilton University training, offering more than 3000 learning programs Extensive range of career development opportunities Discounts of up to 25-50% on products and services in participating Hilton outletsComprehensive training and support for your new roleAccess to Hilton University training, offering more than 3000 learning programsExtensive range of career development opportunities What will you be doing? As the Assistant Night Manager, you willbe responsible forengaging with guests from arrival to departure,providingexceptional night-hour services andtimelyresponse to guest requests as the main point of contact in the hotel. Manage and take full responsibility for the hotel in the overnight hours in the absence of a Night Manager Handle guest requests,inquiriesand complaints Complete Night Audit duties Ensure all team members are prepared and well-informed to deliver guests an exceptional experience from check-in through check-out Maximise room occupancy and sales revenues through up-selling techniques that promote the hotel services and facilities Understand anddemonstratecorrect proceduresregardingthe acceptance of foreign currencies, credit cards and cashin accordance withthe hotel credit policy Monitor Guest satisfaction reports and implement actions to improve results Complete Night Audit dutiesEnsure all team members are prepared and well-informed to deliver guests an exceptional experience from check-in through check-outMaximise room occupancy and sales revenues through up-selling techniques that promote the hotel services and facilitiesUnderstand anddemonstratecorrect proceduresregardingthe acceptance of foreign currencies, credit cards and cashin accordance withthe hotel credit policyMonitor Guest satisfaction reports and implement actions to improve results What are we looking for? A degree or diploma in Hotel Management or equivalent experience Previous supervisory experience in Front Office within the hotel, leisure or retail sector at a supervisor level Fluent in the English languagein order tocommunicate professionally with guests and team members, both in person and over the telephone Excellent leadership, inter-personal, training and development skills A passion for delivering exceptional guest experience Demonstrated ability to resolve problems and conflict, and work efficiently under pressure Previous supervisory experience in Front Office within the hotel, leisure or retail sector at a supervisor levelFluent in the English languagein order tocommunicate professionally with guests and team members, both in person and over the telephoneExcellent leadership, inter-personal, training and development skillsA passion for delivering exceptional guest experienceDemonstrated ability to resolve problems and conflict, and work efficiently under pressure Travel the world and grow your career with Hilton Hilton has been recognised as the \1 Best Workplace in Australia 2025 by Great Place to Work. Job: Guest Services, Operations, and Front Office Title: Assistant Night Manager Location: null Requisition ID: HOT0BXII EOE/AA/Disabled/Veterans
