About Us At KMTech, we’re not just another Managed Services Provider – we’re changing the game in everything we do. As the human face of tech, we pride ourselves on delivering exceptional customer experiences through genuine connection, technical expertise, and a relentless drive to do things better. We’re a high-performance team with curiosity in our DNA. We challenge each other, support one another, and celebrate together. With a strong focus on innovation, personal growth, and team unity, we don’t just offer jobs – we offer career pathways and genuine development opportunities. We’re currently on the lookout for a Level 3 Service Desk Engineer to join our United and Accountable team – someone who brings warmth, energy, and a passion for making every customer interaction exceptional. It’s safe to say that a drive and desire to support our clients with accurate long-term solutions, along with exceptional service standards, is the key to being successful in this important role. Why You’ll Love Working at KMTechSupportive, high-performing cultureYou’ll be surrounded by a team that works hard, has your back, and knows how to have funGenuine space for mentorship and collaborationWellbeing comes first, with comprehensive policies that support our staff with work-life balance and flexibilityAccess to wellness programs, an onsite wellness room, and confidential EAP servicesCelebrate success – legendary EOFY and Christmas parties, plus regular team-building daysFresh fruit, biscuits, premium tea & coffee, and free on-street parkingPaid training, certifications, and career advancement opportunities Are you a tech-savvy problem solver with a passion for helping others grow? Can you translate and communicate complex IT issues to our clients in a user-friendly and supportive style? Do you thrive on resolving technical challenges and want to make a real impact across teams and clients alike? We’re looking for a Level 3 Engineer who’s ready to take ownership, drive innovation, and elevate both service delivery and team capability. At KMTech, we’re not just another MSP. We’re a united team of experts who live our values, back each other, and aim to be our clients’ MVPs. If you're ready to change the game, this is your opportunity. What You’ll Be DoingAs a senior technical expert, you’ll play a hands-on role in delivering high-impact support, mentoring others, and driving innovation across client environments. Your day-to-day will include:Designing and implementing advanced system architecture across a range of client environmentsLeading security administration and best practices to ensure robust, secure systemsDelivering cloud solutions with a strong focus on Microsoft 365, Azure, and hybrid environmentsDriving virtualisation projects and optimising infrastructure performanceSolving complex, escalated issues with advanced troubleshooting skills across varied IT landscapesSharing your expertise with the team – mentoring Level 1 and 2 techs to uplift capability What You’ll BringAdvanced troubleshooting of desktops, servers, and networks (Windows/Mac/Linux environments)Expert knowledge of Microsoft 365, Azure AD, Exchange, SharePoint, and Teams administrationMicrosoft 365 Enterprise Administrator Expert certificationStrong understanding of IT infrastructure: DNS, DHCP, VPNs, firewalls, routing/switchingExperience with endpoint security tools and advanced malware/virus remediationBackup and disaster recovery solutions configuration and troubleshootingCloud technology expertise (Azure, AWS, SaaS platforms)Understanding of ITIL practicesDegree or Diploma in Information TechnologyAWS Certified Solutions Architect – Professional (highly regarded)
