Job Info Location: GLYNDE, SA Salary: Not Specified Job Type: Permanent position | Full time position Job Description Next Gen Talent Company: UNITED SPARK PTY LTD t/a United Spark Disability and Mental Health Position: Disabilities Services Officer Location: 442 Payneham Road, Glynde, SA 5070 Salary: $70K to 75K Super About the Company: United Spark disability and mental health is a Registered NDIS service provider that values our customers and customer service first and foremost in all operations. We aim to provide exceptional services to the community and to maximizing the responsible independence for people with disability. We are fearless in finding new and exciting ways to make a difference with our customers. We achieve together the best possible outcomes. We create experiences that are good for the soul, take time to celebrate accomplishments, laugh a little and sprinkle positivity. We are people helping people. Our desire to keep it simple drives us to find better and be better. Our purpose is to give people a voice, inspire change and uplift communities. Minimum Requirements: Minimum AQF Certificate III in a relevant field with at least 3 years of experience in a similar role. Key Responsibilities 1. Compliance, Governance & Quality Ensure all services comply with NDIS Practice Standards, legislation, policies, and ethical frameworks. Maintain accurate, timely, and confidential documentation, including case notes, rosters, care plans, and reports. Report to the NDIS Commission and other regulatory bodies as required. Lead and contribute to continuous quality improvement initiatives across SIL services. 2. Service Delivery & Participant Outcomes Oversee and facilitate the delivery of safe, client-centred supports in SIL and community settings. Conduct intake, assessments, and referrals to ensure appropriate and timely services. Support participants to develop independence, daily living skills, wellbeing, and community participation. Monitor and respond to changes in participant health or behaviour, updating care plans as needed. Assist participants in accessing mainstream and specialist services (e.g., health, counselling, financial, legal). Uphold participant dignity, privacy, and choice at all times. 3. Stakeholder Engagement & Communication Build and maintain strong relationships with participants, families/guardians, support coordinators, public trustees, and healthcare professionals. Represent the organisation at forums and stakeholder meetings to strengthen partnerships and service visibility. Communicate services effectively to prospective clients and referral networks to support service growth. Ensure clear and consistent communication across internal teams and external stakeholders. 4. Administration & Program Management Coordinate program planning, reporting, and administration to support effective service delivery. Ensure adherence to organisational policies and procedures across all service areas. Identify opportunities for service innovation and development. Skills & Experience Demonstrated leadership in disability, allied health, or community services. Strong knowledge of NDIS Practice Standards and relevant legislation. Experience managing SIL services or supported accommodation. Excellent organisational, rostering, and case management skills. Proven ability to build and maintain stakeholder relationships. Strong written and verbal communication skills. Ability to work independently and collaboratively in team environments. Key Attributes Commitment to participant rights, dignity, and choice. Client-focused and outcomes-driven. Flexible, proactive, and resilient under pressure. Strong ethical and professional standards. How to Apply: To apply for this position, please email your resume to nextgentalent.com.au. Only shortlisted candidates will be contacted. All applications will be treated with strict confidentiality.
