About the company: This well-established real estate group is highly regarded for its professional, supportive culture and commitment to excellence. With a reputation for premium service and strong market presence, the business continues to grow while upholding values of integrity, passion and innovation. Great staff retention across a mature and experienced rentals team. About the role: As Head of Department, you’ll oversee the property management division, driving team performance, compliance, and service delivery. Reporting to the Directors, you will: Oversee a rental team of 9 2 VA's Mentor and support the team to achieve KPIs Drive compliance, processes, and service standards Oversee HR matters and recruitment matters Manage escalations, disputes, and complex issues Implement departmental strategy and growth initiatives Build strong relationships with clients and stakeholders About you: You’re a seasoned property management leader with extensive industry knowledge and a strong track record of building and mentoring successful teams. 5 years’ experience in managing a property management department Team leader ready for the next step in their career considered Demonstrated leadership and mentoring abilities Strong knowledge of industry legislation and compliance Proven skills in dispute resolution and client management Exceptional organisation, time management and communication Agent’s Representative Certificate and driver’s licence What’s on offer $130,000–$150,000 salary package (depending on experience) Leadership of a high-profile department Directors who value innovation and professional growth Supportive, professional and premium brand environment This position is being handled by Buckmaster Hawkey, call Kali Appleby for a confidential chat on 03 9629 5000 or apply below.
