You want a job that helps bring efficient and accessible transport services to millions of people. Every day will be different and you’ll thrive in the fast-paced environment that will see you embedded in our frontline, connecting with millions of people from across NSW. In this role, you'll: • Respond promptly to incidents on the transport or road network within the designated operational area, applying a whole-of-transport approach to incident management. • Assess incident response requirements, coordinate resources, and engage with relevant expert service providers to ensure safe and timely resolution. • Maintain operational readiness by actively monitoring key transport locations and assets, identifying congestion or disruptions, and escalating issues as required. • Liaise closely with NSW Police, emergency services, and other key stakeholders to minimise the impact of incidents on network operations. • Lead and direct field-based response teams at incident scenes, providing clear instructions and ensuring accurate, real-time information flow to the Transport Management Centre. • Gather, verify, and record detailed incident intelligence to inform decision-making, support incident debriefs, and contribute to continuous improvement in response strategies. • Monitor on-the-ground network performance, identifying operational issues and opportunities for improved incident management practices For more information, please view a copy of the role description & the information pack. About you • Minimum 10 year’s frontline emergency service experience with a strong understanding of statutory and regulatory frameworks governing incident response and regulatory services. • Proven ability to proactively identify and implement measures to prevent future incidents. • Strong problem-solving and analytical skills, with highly developed verbal and written communication abilities to engage effectively with diverse stakeholders. • Current and valid Australian motor vehicle driver’s licence, with the capability and comfort to spend the majority of working time on the road. • Willingness and ability to work outside regular business hours, including participation in a rostered “On Call” arrangement for up to 12 weeks per year, covering 24/7 incident response across weekdays, weekends, and public holidays. • Ability to successfully pass employment screening and security checks, including a Police Probity Check. • Successful completion (or ability to complete) an Emergency Response Driving Course. • Residency within the Sydney Metropolitan Transport District. As this role is responsible for managing incidents across a wide operational area including Sydney CBD, Blue Mountains, Wollongong, Newcastle, Hunter Valley and other regional areas. • Ability to meet the requirements of a role-specific medical examination, demonstrating a good level of physical fitness and core strength to perform prolonged duties in challenging weather conditions. Who we are Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. Join us Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers. We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options. This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days. What are you waiting for…? Connect with us. Apply now! Applications close: 11:59 pm Wednesday 10 September 2025. For more information about this role, please contact TRANSPORT.NSW.GOV.AU. Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us. Need some help with your application? Take a look at our application tips video series.
