Job Description Team: The Customer Excellence Group (CEG) at ServiceNow work with our customers to help them achieve their business outcomes by providing prescriptive guidance that accelerates their success. As part of the CEG team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by realising the value of their ServiceNow investment. Role: The role of the Principal Technical Consultant is to bring a deep understanding of their area of specialty to the project team in order to influence the implementation of our products. What you get to do in this role: Use your excellent communication skills to lead all the technical aspects of project delivery and solution delivery including presenting technical and business concepts to a variety of stakeholders. You will be a key member of our expert team and will configure Applications, Workflows and UI and use your customer centric interpersonal skills to work in culturally diverse, matrixed project teams. You will bring gravitas to customer meetings and workshops and be able to identify customer use cases, requirements and other relevant inputs for the overall success of the deployment. You will have the opportunity to contribute your innovation ideas for best practices, service offerings, and implementation methodology to the wider global team in customer outcomes as well as our ITOM / ITAM / SPM and ITSM product teams. You will use your passion for leadership and knowledge sharing to guide and mentor both colleagues, customers and our delivery partners in configuration best practices for the ITOM / ITAM/ SPM and ITSM application suites
