The TEHGO Trust is hiring a full time hours Bar Supervisor; Waiter Supervisor; Restaurant Manager; Cook role in Darwin City, NT. Apply now to be part of our team. Requirements for this role: 1 year of relevant work experience required for this role Full time hours Working rights required for this role Position Title - Bar Supervisor Main Duties: Supervising and training food and beverage attendants of a lower grade Taking reservations, greeting and seating guests Undertaking general waiting duties Preparing and mixing a range of sophisticated drinks Taking drink orders Preparing garnishes Cleaning bar areas Cleaning tables Picking up glasses Cleaning and care of glasses and equipment Practising proper workplace health and safety procedures Other incidental and peripheral duties as requested by the Employer Financial Receipt and dispensing of all monies Reconciliation of transactions Customer Service: Respond to customer requests in a professional and timely manner Offer assistance to hotel customers Promote the Employer’s services and facilities to customers when appropriate Make hotel customers feel welcome Assist in maintaining customer service standards set by the Employer Ensure your work area complies with the highest standards of cleanliness and good order Ensure that customers are served in a professional and diligent manner Communication: Work closely with hotel management and related staff Communicate effectively with customers and fellow staff Follow all lawful and reasonable directions from your Employer Job Type - Full time Salary - $70,000 to $80,000 per year Position Title - Waiter Supervisor Main duties: Supervision, training and coordination of food and beverage employees Holding keys for the security of gaming, bar and bottleshop areas Entry/supervision of entries in accounting records required to be kept and maintained under the relevant Act Responsibility for gaming conduct and access to internal parts of machines Attendance/operation of a gaming machine terminal Arranging remedial repairs to gaming equipment Preparing displays and presenting stock, including specials Cleaning bar areas, glasses and equipment Picking up glasses and taking drink orders Preparing and mixing a range of sophisticated drinks Taking reservations, greeting and seating guests Using the EFTPOS machine Maintain stock control Practising proper workplace health and safety procedures Other incidental and peripheral duties as requested by the Employer Customer Service: Respond to customer requests promptly and professionally Assist and make customers feel welcome Promote the hotel's services when appropriate Maintain high customer service and cleanliness standards Serve customers diligently and uphold professional conduct Communication: Work closely with hotel management and related staff Communicate effectively with customers and fellow staff Follow all lawful and reasonable directions from your Employer Work cooperatively Show respect towards and understanding of others Key Selection Criteria: Certificate IV in Hospitality or equivalent (supervisory course desirable) RSA qualification Experience in liquor service and staff supervision Strong communication and customer service skills Well presented and professionally groomed Proven ability to handle and resolve customer complaints Job Type - Full time Salary - $65,100 to $75,000 per year Position Title - Cook Main Duties: Preparing, cooking and presenting a range of dishes Assisting in clearing the kitchen Maintaining stock control Assisting cooks of a higher grade Practising proper workplace health and safety procedures Other incidental and peripheral duties as requested by the Employer Customer Service: Respond to customer requests in a professional and timely manner Offer assistance to hotel customers Promote the Employer’s services and facilities to customers when appropriate Assist in maintaining customer service standards set by the Employer Ensure your work area is of the highest standards of cleanliness and good order Ensure that customers are served in a professional and diligent manner Provide fast and efficient service Ensure all meals are prepared and presented in a professional manner Communication: Work closely with hotel management and the kitchen team Communicate effectively with customers and fellow staff Follow all lawful and reasonable directions from your Employer Work cooperatively Show respect towards and understanding of others Key Selection Criteria Certificate Il in Commercial Cookery or equivalent qualification Demonstrated ability to follow verbal and written instructions Demonstrated ability to safely and effectively utilise tools and equipment associated with a commercial kitchen Experience in preparing and cooking a range of dishes, including baking, pastry cooking and butchery Ability to communicate politely and effectively with others including staff, management and customers Attention to detail Job Type - Full time Salary - $65,100 to $75,000 per year Position Title - Restaurant Manager Main duties: Opening and Closing the Hotel Assist Senior Management with the day to day operations of the various departments of the Hotel Manage Hotel team members on a daily basis including preparation of rosters, training and development, customer service standards and performance management Holding keys for the security of gaming, bar and bottle shop areas Promoting and marketing the business Management of inventory and ordering of stock for the Hotel Managing budgets and financial plans as well as controlling Hotel expenditure Delivering business results by achieving set targets KPI's and objectives set by Senior Management Ensuring compliance with licensing laws, health and safety and other statutory regulations Handling customer complaints in a timely manner Leading and compiling the daily handover for the next Duty Manager Ensure all hotel team members create customer service delivery that is timely, effective, and efficiently meets Hotel standards Ensure that cash handling responsibilities are adhered to, all shift takings are recorded, and investigate variances and discrepancies as required Communicate and implement policies and procedures to all employees’ to ensure operational and service standards are maintained Conduct regular floor checks of all Hotel areas to ensure Hotel areas are clean and well maintained Other incidental and peripheral duties as requested by the Employer Customer Service: Respond to customer requests/complaints in a professional and timely manner Offer assistance to hotel customers Promote the Employer’s services and facilities to customers when appropriate Make Hotel customers feel welcome Assist in maintaining customer service standards set by the Employer Ensure the work area complies with the highest standards of cleanliness and good order Ensure that customers are served in a professional and diligent manner Communication: Work closely with senior hotel management and related staff Communicate effectively with customers and fellow staff Follow all lawful and reasonable directions from your Employer Work cooperatively and manage and lead a team of Hotel employees Show respect and understanding of others Direct employees to carry out duties in the relevant area/areas of the Hotel Communicate and implement policies, procedures and operating systems Job Type - Full time Salary - $80,000 to $90,000 per year
