Responsibilities: Providing daily mentoring, coaching and advice to the team and mentoring for PMA’s Attending and contributing to monthly 2IC meetings Coverage when required to deliver and manage weekly meetings on behalf of the Team Leader Assisting the Team Leader with portfolio coverage where necessary in team absences Responsible for generating and circulating specific KPI reports to their team alongside Team Leader Providing feedback to management of process improvement opportunities Building positive and productive relationships with clients and communicate regularly along with escalating and resolving areas of concern as raised by clients Liaising with internal departments to ensure client needs are fulfilled effectively Portfolio Management Personal Attributes Highly organised with excellent time management Experience with leading and mentoring more junior staff Exceptional communication skills Exceptional people skills with a customer service focus Ability to work efficiently and prioritise tasks Initiative and effective problem solving Prolific work ethic and close attention to detail Most of all a team player Additional If this sounds like you, please attach a cover letter stating why you believe you would be a great fit for this position.
