Client Delivery Partner Banking (Sydney) Job Category: Professional Services Location: Australia - Sydney Meet Our Team: As a Client Delivery Partner at Pegasystems, you'll be at the heart of our client success story, driving transformational outcomes within Australia's dynamic banking landscape. This pivotal role bridges our consulting expertise with strategic client engagement, ensuring seamless delivery across the complete engagement lifecycle while championing the modernization of customer experiences through cutting-edge technology solutions. Picture Yourself at Pega: Step into a high-impact strategic role where your analytical expertise, thought leadership, and collaborative approach will directly shape a leading bank's digital transformation journey. As the key orchestrator of client success, you'll have the authority and accountability to ensure exceptional experiences from pre-sales through delivery, serving as the trusted bridge between innovative technology and measurable business outcomes. The Client Delivery Partner is accountable for end-to-end delivery from pre-sales to delivery. Responsible for a holistic healthy client experience. What You'll Do at Pega: - Drive Strategic Growth - Transform business operations by identifying breakthrough opportunities and partnering with Lead Account/Client Executives to unlock new value streams - Lead Enterprise Transformation - Spearhead large-scale initiatives that modernize customer experiences, taking accountability for ACV, renewals, and consulting bookings while proactively managing risks - Build C-Level Partnerships - Forge trusted relationships with banking executives and stakeholders, serving as their strategic advisor who translates complex technical concepts into clear business value - Architect Success - Design effective delivery strategies that maximize ROI while ensuring clients leverage Pega's full capabilities across their digital ecosystem - Champion Innovation - Accelerate time-to-value by pioneering new methodologies including blueprint, estimator app, constellation, and emerging platform capabilities that keep pace with evolving customer expectations - Orchestrate Excellence - Create seamless collaboration across multidisciplinary teams, ensuring Pega experts, clients, and partners work in perfect harmony toward shared objectives - Drive Continuous Evolution - Establish feedback loops between clients and engineering teams, capturing insights that fuel product innovation and maintain currency with the rapidly changing customer landscape Who You Are: You're a strategic orchestrator who thrives at the intersection of banking innovation and technology excellence. Your natural ability to build authentic connections ignites enthusiasm across stakeholders - from technical teams to C-suite executives. When complex challenges arise, your problem-solving instincts and deep understanding of digital transformation enable you to navigate with confidence and clarity. Your experience over many years in the tech industry would give you the credibility to work at General Manager level within a major bank. This is a senior role, so your career history needs to reflect this seniority. What You've Accomplished: - Proven track record in consulting sales and delivery leadership within enterprise environments - Expert-level experience in enterprise software delivery and client relationship management - Knowledge of Pega products and implementation methodologies is beneficial, with appreciation for modernization trends - Demonstrated ability to build and maintain C-level relationships in complex organizations - Strong grasp of business strategy, digital transformation, and the evolving banking landscape - Excellent communication skills with proven ability to influence and impact clients and partners - Track record of identifying and resolving project challenges while maintaining strategic focus - Experience planning, organizing, and executing complex projects across teams and organizations Pega Offers You: - Gartner Analyst acclaimed technology leadership across our product categories - Continuous learning and development opportunities in a rapidly evolving field - Innovative, inclusive, agile, and flexible work environment - Competitive global benefits program including pay, bonus incentive, and employee equity, Full medical and life insurances LI-CS5 Job ID: 22348 AI in Action - Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. Culture - At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes. We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role. As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law. Export Compliance - For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals. Accommodations - If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process,or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits. It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law. https://www.pega.com/about/careers/equal-employment-opportunity
