Job Description Reporting to the Revenue Manager, your responsibilities as a Reservations Manager will include: Supervision, support and training of Reservations Team Members to ensure standards and procedures are observed to provide a consistent, high level of service for all guest contact. Follow & communicate monthly objectives to increase occupancy and revenue. Handles all incoming reservations enquiries via telephone and emails in a timely manner, taking particular care to up-sell and maximise revenue opportunities. Inputs bookings in rooms to maximise back-to-back bookings and constant monitoring of room allotments and availability in the short and long term. Understand PMS/GDS systems and any other online RES systems. Coordinate group bookings at the Hotel, attempting to fulfil client requests and special needs where possible Maintains records of special accounts and travel agency statistics, to provide Sales with accurate account statistics. Problem solving systems issues and customer requests
