Funeral Director/Funeral Arranger Liverpool / Seven Hills / North Shore We’re looking for caring people to join the team. You don’t need experience to do this job, just a genuine desire to help people at the time they need it most. We currently have vacancies in varied roles based at our funeral homes in Liverpool, Seven Hills & North Shore. To help you learn the skills you need to deliver a first class funeral service, we’ll support you with training from day one. We’ll also offer you a competitive salary. As a team member you’ll spend time supporting both the funeral itself and the care of the deceased. Working as part of a close-knit team, you’ll help to ensure we provide a seamless, sensitive service to our clients. We welcome applications from people who are new to the industry, and those with funeral experience. No two days are the same. What you’ll do: Welcome customers and establish their needs and recommend appropriate products and services To be available to meet requests from clients To offer the full range of products and services available to customers Adopting a sensitive approach at all times whilst dealing with enquiries relating to funeral products and services ensuring that expectations are managed at all times To collect all necessary information required to progress the customer’s enquiry. Ensure all systems are updated in a timely manner and liaise carefully with the logistics and wider funeral teams when arranging funerals Collect the deceased from a range of locations and scenarios in a professional, empathetic and dignified manner Form part of the funeral service – bearing coffins and driving funeral vehicles in a considerate and professional manner Prepare coffins and engrave name plates according to clients’ needs Prepare the deceased in our care for both viewings and the funeral Maintain the cleanliness of equipment and facilities, including our ceremonial vehicles This role would suit people who have: A genuine desire to help people at a difficult time in their lives A professional and caring approach to client/customer service Strong knowledge of Microsoft suite The ability take instructions and follow them to the letter, with high attention to detail The ability to react calmly and compassionately in emotional circumstances An open mind when it comes to working around and coming into contact with the deceased, both prepared and unprepared The ability to perform the physical aspects of the role (manual lifting) A current driving licence What’s in it for you? Professional Advancement: Recognition, Rewards and Professional Development, and Employee referral programs. Benefits: Working with likeminded compassionate people, in a caring industry. Above award wages, allowances and conditions. Uniforms and dry cleaning supplied, Opportunities to work additional hours with paid overtime Health and Wellbeing: Flexible work opportunities with the ability to have a say in your roster and a free Employee Assistance Program offering access to confidential counselling, coaching and support. Our Values · Put People First Take care of staff and suppliers. They will take care of our client families. · Go The Extra Step Take actions that build lasting connections and loyalty. · Foster a Team Approach Work calmly as a team across all areas of the company. · Maintain Our Business Integrity How we do business is as important as the business we do. To apply please forward your resume along to: hillsfamilyfunerals.com.au
