Level 1 and Level 2 ICT Systems Support. Demonstrated experience across multiple computer networks and systems. Skilled at providing IT support across an organization and liaising with company stakeholders. Full-Time salary $93,000 - $97,000 plus Superannuation About The GEO Group Australia Ravenhall Correctional Centre is part of The GEO Group Australia, based west of Melbourne and is Victoria's largest prison for adult sentenced and unsentenced males. It's contemporary campus-style design provides a safe and humane environment that enables and nurtures GEO's Continuum of Care operating philosophy. Ravenhall also has a dedicated Forensic Mental Health Unit, a specialised Closed Supervision Unit for prisoners with significant challenging behaviours, and a small Mission Based Unit for prisoners who have never been in custody before. In recognition of the importance of Continuum of Care, Ravenhall extends its presence into the community by providing ex-prisoners with access to post-release support at GEO’s Community Reintegration Centre. For more information about our organisation visit our website www.geogroup.com.au About Ravenhall Correctional Centre Ravenhall is Victoria’s largest, medium security prison for adult sentenced and unsentenced males. Its contemporary campus-style design provides a safe and humane environment that enables and nurtures GEOs Continuum of Care operating philosophy. Ravenhall also has a dedicated Forensic Mental Health Unit, a specialised Closed Supervision Unit for prisoners with significant challenging behaviours, and a small Mission Based Unit for prisoners who have never been in custody before. In recognition of the importance of Continuum of Care, Ravenhall extends its presence into the community by providing ex-prisoners with access to post-release support at GEO’s Community Reintegration Centre. With key focus on young adult offenders, Aboriginal and those with complex and mental health needs, prisoners at Ravenhall have significant opportunities to engage in work, education, programs and services, through an evidence based approach to reduce re-offending. Ravenhall’s unprecedented emphasis on offender rehabilitation and reintegration is evidenced through collaborative and integrated relationships with key Alliance service partners including Forensicare, Correct Care Australia, YMCA, Honeywell and Bendigo Kangan Institute of Tafe. About the Opportunity The IT Administrator at Ravenhall is responsible for the day-to-day support and maintenance of the IT systems and applications used throughout the Prison. Including but not limited to collaborating on projects relating to GEO’s IT systems. The role includes supporting IT functions for Ravenhall Correctional Centre, Statewide Services Building and Community Reintegration Centre (Richmond). This in an on-site only position at Ravenhall Correctional Centre. Key Accountabilities IT Support Provide first and second level support to staff, prisoners and other stakeholders for all GEO IT networks, systems, and applications, including liaising with third-party providers when required. Provide afterhours support for high-priority issues (roster) Use and maintain the IT Service Desk ticketing system, planning, and prioritizing systematically to minimize backlog and ensure operational efficiency. IT Network and Systems Maintenance Install, configure, and troubleshoot IT infrastructure, including staff PCs, networking equipment, printers, desk phones & video conferencing equipment. Monitor performance of GEO systems, ensuring issues are appropriately escalated and resolved. Ensure system and data security is maintained in compliance with GEO Policies and regulatory requirements. Maintain and develop excellent working relationships with key suppliers. IT Projects Provide technical assistance to project teams and undertake technical project roles when required, supporting the roll-out of new applications and solutions. Essential: A combination of relevant experience or education/training in a corporate IT support position, including but not limited to first level IT Support and IT systems. Effective written and verbal communication skills. Ability to work independently and within a collaborative team environment. Maintain strict confidentiality whilst working with sensitive and personal information Strong interpersonal skills with the ability to work productively with diverse stakeholders Exceptional time management, organisational and administrative skills. Ability to achieve outcomes within agreed timeframes and under time pressures. Exceptional multi-tasking and problem-solving skills. Demonstrated experience administering Microsoft Windows Server environments Demonstrated experience administering Local Area Networks, including virtual Lan (VLAN). Working knowledge of Microsoft Windows 10/11 and Office 365 in a hybrid configuration. Desirable: Ability to interpret and comply with data and network security principles in accordance with the Australian Government’s Protective Security Policy Framework (PSPF). Including but not limited to Information Security Manual (ISM) and classified networks. Basic PowerShell scripting for AD tasks. Experience with the following: Cisco network and video conferencing equipment AS400 systems Microsoft SQL Microsoft SharePoint Manage Engine Service Desk & Endpoint Central Audio Visual equipment Biometric identification technologies Citrix published desktop and published applications Other Requirements of the Role: Ability to work within a correctional setting, which will involve direct contact with prisoners. Valid and current full Australian driver’s license. Satisfactory completion of a National Criminal History Check. Ability to obtain and maintain a security clearance. Work outside of ordinary business hours may be required on occasion. About the Benefits Joining GEO is your chance to make a real and lasting difference in the lives of prisoners, their families and the community. Benefits of working for GEO, include but are not limited to: Professional development opportunities (including further education sponsorship) Competitive salary Free parking Employee Assistance Program Staff gym Subsidised meals Fitness Passport to promote wellbeing. Discounted gym and pool access for members and their families to over 1500 fitness facilities across Australia. Discounted Private Health Insurance (Medibank Private) VCEA (Victorian Correctional Employees Association) How to Apply To initiate the application process, click on the "Apply" button and proceed through the application questionnaire located beneath the job advertisement. The application process has several stages, and should your application advance, you will be expected to engage in the following steps: In-Person (preferred) or Virtual Interview Attendance. Reference checks will be conducted following the interview. National Police Certificate Authority Clearance Pre-Employment Medical and Fitness Assessment, which will be covered by our organisation. The evaluation will likely include various aspects, including assessed lifting capacity, aerobic fitness, lung function, grip strength, upper body strength, lower body strength, and core strength. Important: Please note that Pre-Employment clearance can take up to approximately 6 weeks. Please note: Only permanent Australian residents, Australian citizens or candidates with unrestricted visas and the right to work in Australia are eligible to apply for these positions. To be considered for this role, applicants must submit a cover letter and a current resume. For any enquiries, or to discuss the position in more detail please contact Recruitment at geogroup.com.au This is a rare opportunity to join an organisation that is growing and dedicated to improving our communities. Don't wait - Apply Now! Aboriginal and Torres Strait Islander applicants are highly encouraged to apply Please note* this is a progressive campaign and interviews may commence prior to the closure date. Applications close at 11:59pm, Sunday 31 August We are always looking for people to join our company who share the values that we stand for: INTEGRITY RESPECT ACCOUNTABLE AGILE INNOVATIVE
