About the business and the role We are a family-owned swimming pool construction business servicing both South East Queensland and Northern NSW. Our office is located in Mudgeeraba on the Gold Coast. Due to increased growth, we are seeking a full-time Business Support Assistant. Reporting to our Administration Operations Manager, the primary purpose of this role is to support our Sales & Design Consultants. The level of support includes customer contract administration, engaging with customers, supporting customers with the onboarding process, liaising with third-party suppliers (including engineers and certifiers), scheduling appointments, responding to emails, drafting preliminary quotes and contracts, and maintaining risk & compliance. Additionally, you will support the Administration Operations Manager and Construction Supervisor/s as needed. This role encompasses providing administrative support to our Sales team, answering all inbound calls, and assisting the Construction Supervisor with trade and supplier orders and communications. Additionally, this role crosses over into supporting other functions in office administration & customer service as required. This position requires availability between 9am to 5pm Monday to Friday. Job Tasks and Responsibilities Key responsibilities of the role include: Face-to-face customer service Supporting the Sales & Design Consultants Supporting the Office Manager and Construction Supervisors as required Answering all inbound calls Assisting the Construction Supervisor with trade and supplier orders and communications Responding to new sales enquiries via email and scheduling these with the Sales & Design Consultant Drawing up Sales Contracts in conjunction with the Sales team Engaging with engineers and private certifiers Completing variations to contracts, including upselling and other modifications Customer follow-ups General administration General housekeeping Skills and Experience We provide on-the-job training around the intricacies of pool construction. However, the ideal candidate will have had extensive experience in administration, be able to work autonomously, and multitask in what can be a very fast-paced environment. To be successful, the ideal applicant must meet the following criteria: Experience in a support role either in administration or as a personal assistant Customer service experience Knowledge in Word, Excel, Outlook Ability to work well under pressure to meet deadlines A keen attention to detail is essential Excellent interpersonal and communication skills - both written and spoken Participates and works well in a team-based environment Excellent organisation and follow-up skills Positive and outgoing personality If this is you, hit apply!
