Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Salvos Stores is a top retail organization committed to delivering outstanding shopping experiences for our customers. With 400 retail stores nationwide, we're on a mission to create positive change for both people and the planet. Our stores sell and recycle preloved goods with profits supporting The Salvation Army's vital community programs. These programs bring hope to those in need, working to end hunger and homelessness, and strengthen families and communities. ABOUT THE ROLE We’re looking for a proactive Risk Coordinator to support our retail division by enhancing safety, reducing shrinkage, and embedding a culture of compliance across our Salvos stores and logistics network within Victoria, ACT and TAS division. This is a permanent full-time position based at our Blackburn office. Reporting to the National Risk Manager, this role plays a key part in protecting our staff, customers, and assets. You’ll work closely with Store and Area Managers, conduct risk assessments, respond to incidents, and lead initiatives that minimize operational risk and financial loss — all while helping us deliver on our community-focused mission. Key Responsibilities: Loss Prevention & Investigation : Support the implementation of a loss prevention strategy by monitoring store operations and identifying fraud, shrinkage, or stock discrepancies. Conduct investigations and assist with follow-up actions to reduce financial loss. Incident & Risk Response : Coordinate responses to operational and security-related incidents, including suspected theft, fraud, or property damage. Work with store teams and external stakeholders to document and investigate events, supporting ongoing risk mitigation. Operational Risk Support : Support store teams to identify and manage operational risks across stock handling, processes, and customer interactions. Compliance Monitoring : Conduct compliance checks and audits to ensure policies, procedures, and retail regulations are being met. Policy & Procedure Awareness : Promote awareness of risk-related policies and procedures, reinforcing the importance of following SOPs. ABOUT YOU You bring experience in retail or compliance, a sharp eye for detail, and a proactive approach to preventing loss and identifying risk. You're confident with investigations, data analysis, and supporting secure, efficient store operations. Key capabilities: A relevant qualification in Security Management, Risk Management, or a related field is desirable. Demonstrated experience in a similar role, preferably within a retail or not-for-profit environment. Strong background in retail operations, loss prevention, or risk/compliance, ideally within a fast-paced or multi-site environment. Solid understanding of fraud detection, stock loss/shrinkage, and incident investigation processes. Hands-on experience with security systems such as CCTV, alarm systems, and POS monitoring tools. Demonstrated ability to conduct site audits, identify operational risks, and support compliance with workplace and retail regulations (e.g. ACCC, Fair Work). Skilled in analysing data to identify trends, irregularities, and areas for improvement, with the ability to produce clear, actionable reports. Proactive and detail-oriented, with strong relationship-building and communication skills across all levels of the organisation. Willing and able to travel regularly to stores, warehouses, and other operational sites across the network. WHY WORK FOR US? TSA offers an inclusive work culture and strong opportunities for career development. In return we also offer benefits such as; An attractive salary including NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits ($2650). On site parking. Hybrid working environment with only 2 days working from Blackburn office. Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities. Salvos Rewards - Access to exclusive financial, retail and lifestyle discounts and benefits. Novated car leasing, discounts on car hire and purchase. Employee Assistance Program - Independent confidential counselling service. HOW TO APPLY If you're excited by this unique opportunity, the above sounds like you, and you have a heart for working for an organisation that truly does transform lives, we would love to speak to you. We are looking for compassionate people who share our mission and values. If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role. Applications will close as soon as a suitable candidate is secured. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration
