About the role The Assistant Manager, Altitude is a full-time position Shangri-La Sydney, located in the iconic The Rocks district. In this role, you will play a key part in overseeing the day-to-day operations and customer experience at our Altitude restaurant, ensuring the highest standards of service and hospitality. What you'll be doing Assist the Restaurant Manager in leading and motivating the service team to deliver exceptional customer experiences Oversee reservations, guest management, and table allocation to optimize restaurant flow and efficiency Monitor and maintain high standards of food and beverage service, cleanliness, and presentation Assist with staff scheduling, training, and development to build a skilled and engaged team Collaborate with the kitchen team to ensure menu items are delivered to the expected quality standards Handle customer queries, feedback, and complaints in a professional and timely manner Contribute to the implementation of marketing initiatives and promotions to drive restaurant traffic Support the overall operations of the hotel as required What we're looking for Strong customer service orientation and the ability to lead and motivate a team Excellent communication and interpersonal skills to interact with guests, team members, and stakeholders Sound understanding of food and beverage operations, inventory management, and cost control Proven problem-solving and decision-making skills to handle a range of operational challenges Flexible and adaptable, able to work in a fast-paced environment Passion for the hospitality industry and a commitment to delivering exceptional guest experiences What we offer At Shangri-La Hotel Sydney, we are committed to providing our employees with a supportive and rewarding work environment. As part of our team, you can look forward to competitive remuneration, opportunities for career development, and a range of benefits that support your overall wellbeing. We also offer regular training and professional development programs to help you grow and succeed in your role.
