Job Description We are looking for a Full time Assistant Night Manager to work alongside the Night Manager, lead our friendly, dynamic Front Office Team and be responsible for the overnight operation of the hotel. As the Assistant Night Manager, your tasks and responsibilities will include, but not be limited to; Assisting with check-in and check-out of guests, ensuring all procedures are adhered to Fostering strong communication between the Night team and other hotel departments Actively resolve guest complaints and challenges to high levels of satisfaction Provide guidance, supporting training and leading the team Take responsibility for the night audit function alongside the Night Manager, ensuring that all auditing income and revenue reporting are collated to a high level of accuracy. Being on top of controlling costs such as wages, expenses etc. Own the process of setting, implementing and reviewing service standards for the night team
