Job Description A newly created opportunity has arisen for an Implementation Consultant with experience in SaaS implementations to join our Marketing Compliance implementation team. Based in Melbourne and reporting to the Head of Client Solutions & Innovation, as Implementation Consultant you’ll engage with major enterprise customers to help them articulate their rules and then implement custom risk detection to automate these rules within the platform. This is a hybrid role (3 days in the office, 2 days WFH). This role is ideal for a critical thinker who is focused on consulting and delivery and takes initiative to find the most optimal solution. A keen sense of ownership, speedy execution, and hustle is a must. Here’s a sense of what you’ll be doing day to day: Run workshops, manage technical inputs and form strong relationships with stakeholders from enterprise customers. Implement, test and optimise rules in the IntelligenceBank Platform. Document scanning projects: introduce the IntelligenceBank platform and core concepts including rules, sample documents and filters. Web scanning projects: understand the business problem, the client or client’s partner websites to be targeted and design rules to trade off false positives vs false negatives and create the most value for end-users. Convert requirements from customers into finalised rule designs. Quickly understand the compliance environments of the client’s organisation. Consult on potential platform channels and use cases including workflow system integrations. Leverage AI to solve business problems Work with product managers and other cross-functional teams to provide input from a rules feature and functionality perspective. Support the Sales team with pre-sales efforts including implementing custom demos and advising on platform capabilities. Work closely with the Customer Success team to support project deliverables and reporting requirements.
