The Company Lotus People are delighted to be partnering with a longstanding client, a global financial services company who are looking to hire their next Team Lead. We absolutely love working with this client thanks to their warm culture and outstanding team! With a strong international presence and a commitment to ethical and socially responsible practices, our client is consistently recognised for their excellence. This is your opportunity to be a part of an organisation that consistently ranks among the world's best employers. The Role This is an excellent opportunity for an experienced leader in the insurance or financial services space to step into a Team Leader role within the Select division. You’ll be supporting the Client Service Manager and Head of Select, managing operations, driving performance, and coaching a high-performing team. In addition to people leadership, you’ll maintain your own client portfolio, focusing on building strong relationships, retention, and ensuring client needs are fully met. This role combines leadership, client service, and broking excellence - offering a platform to make a tangible impact in a multinational firm. The Responsibilities Lead, coach and develop team members, driving performance and growth. Conduct performance reviews, manage development plans and ensure strong onboarding and training. Manage a client portfolio, ensuring insurance and risk management needs are delivered to a high standard. Drive client renewals, retention and satisfaction, ensuring accurate documentation and compliance. Contribute to new business acquisition and identify opportunities for upselling and cross-selling. Manage and resolve client issues, working collaboratively with the Claims team. Support operational excellence including debtor management, compliance processes and reporting. Actively lead strategic operational changes to deliver improved client outcomes. The Benefits Join a supportive leadership team within a global business. Genuine career progression and professional development opportunities. Participate in rewards programs, employee share plans and paid volunteering days. Be part of a values-driven organisation consistently recognised as one of the World’s Most Ethical Companies. About You 4 years’ experience in insurance or financial services, with proven leadership or team management experience. Willingness to complete the Tier 1 Insurance Broking qualification within your first six months (fully supported by the business). Diploma of Financial Services or relevant tertiary qualification. Strong knowledge of insurance broking practices, compliance and legislation. Excellent client relationship management skills and ability to deliver high-quality service. A confident leader with strong communication, coaching and mentoring skills. Ability to drive team results while managing competing priorities in a fast-paced environment. OUR RECRUITMENT PROCESS At Lotus People, we are committed to fostering diversity, equity and inclusion. We encourage applicants from all backgrounds to apply and will ensure a fair and equitable recruitment process. Every application we receive is reviewed by a real person, never by AI. If your experience aligns with the requirements of the role, a consultant will be in touch within 2–3 business days for an initial phone screen. Shortlisted candidates will then proceed to a virtual interview with the consultant managing the role. Due to the volume of applications and the specific nature of our briefs, we are unable to take phone enquiries about roles before an application is submitted. We ask that all interested candidates please apply online and wait to hear from us. Rest assured, we respond to every applicant, regardless of the outcome, so you will not be left wondering. Lotus People are proud to have been awarded Best Agency for Candidate Experience for five consecutive years. We look forward to providing you with a positive and respectful experience.
