ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Why you’ll love working with us This is a role where your empathy and skills can have a direct, positive impact on people’s lives. You’ll be part of a supportive, values-driven team that believes in hope, dignity, and walking alongside people as they find their way forward. Why this role matters The Doorways program is all about walking alongside people in our community who are doing it tough. Whether someone is experiencing financial stress or other challenges, we’re here to listen, provide emergency support, and connect them with services that can make a real difference. At some of our sites, we also offer case management, so we can be part of breaking the cycle of disadvantage and building longer-term stability. Our approach is strength-based and trauma-informed – we believe in people’s resilience and capacity to grow, and we’re here to support them in that journey. About the role We’re looking for a compassionate and proactive Emergency Relief Assessor to join our Katherine team. This is a part time position for 22.8 hours per week, reporting to the Regional Manager. The preferred days for the successful candidate would be Mondays, Wednesdays, and Fridays. The role is covered by the SCHADS Award Level 3. What you’ll be doing Building genuine relationships with community members that encourage self-determination and help people take steps toward improving their situation. Being a friendly and supportive first point of contact for people seeking emergency relief. Conducting phone interviews and assessments in line with Doorways guidelines. Deciding on the right type of assistance to provide, based on each person’s needs. Linking people with the right services through referrals and advocacy, both within The Salvation Army and in the wider community. What you’ll bring Experience in the community services sector (especially with people from diverse cultural and linguistic backgrounds). Understanding of local Aboriginal communities and culture. Strong communication and relationship-building skills – you know how to listen, connect, and work with a wide range of people. A Working with Children (Ochre Card) Vulnerable people check is require What we offer As a registered NFP we offer our eligible employees real and meaningful benefits such as; NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650) Flexible working conditions Health, fitness and financial discounts / benefits Paid parental leave - 12 weeks Up to 8 weeks leave per year through our purchase leave scheme Up to 5 days paid leave per year to ‘volunteer’ in a TSA program or activity Purpose driven career which has positive social and sustainable outcomes Employee Assistance Program - Independent confidential counselling service; Opportunity for career development; An inclusive culture of dedicated, passionate and professional team members Positively supporting and impacting the lives of others through your career contribution The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration
