Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. As a Project Manager, you will manage complex project schedules associated with dealer outages for Hydraulic Mining Shovel, Dragline, and Electric Rope Shovel aftermarket products. You will support the execution of sales orders, complete demand and order management tasks, and coordinate with process partners through the delivery of an order. What you will do: Support Caterpillar aftermarket products that are no longer serviceable through the traditional Caterpillar supply chain network Understand and evaluate customer requirements to best deliver solutions for the customer’s needs Develop relationships and collaborate with engineering, marketing, purchasing, pricing, operations, dealers, customers, and suppliers Management and execution of incoming sales orders Develop robust schedules through MS Project Support process improvement initiatives through lean methodologies Continuously improve the process to achieve revenue and growth targets What Skills you will have: Service Excellence: Experience in supply chain planning, demand & orders management, or sales and commercial support. Project manager experience using project scheduling tools. Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner. Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately. Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Top Candidates will also have: Experience with heavy equipment, manufacturing, or mining. Working knowledge of SAP, MOMP, CSQ, PSCRM. PowerBI and PowerApps experience. Thorough understanding of Hydraulic Mining Shovel, Electric Rope Shovel, Dragline products, or Room & Pillar applications, systems, and parts. Knowledge and understanding of international shipping requirements. Additional Information: The primary location for this position is Brisbane, Australia. Domestic relocation assistance is not available. This position may require 10 % travel Sponsorship is not available What you will get: Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides: Compensation & Benefits: Competitive salary based on degree and professional industry working experience. The Total Rewards package includes: Competitive remuneration package Attractive Bonus and Share options Career development with global prospects A strong commitment to safety and your wellbeing An inclusive workplace culture focused on quality, customer service and the environment A commitment to diversity and inclusion, equal opportunity, and equal outcome SMART spending APP The opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents. Additional Information Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status. For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, Caterpillar offers many job opportunities which can be found through our employment website at www.Caterpillar.com/Careers . Final details: Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status. For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media Posting Dates: August 28, 2025 - September 18, 2025 Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply Not ready to apply? Join our Talent Community .
