Description About the role We have an exciting opportunity for a Client Information Administrator to join our highly successful team, on a temporary part time basis (3 days per week for a 6-month period). Candidates must be available to work on Mondays, Tuesdays and Wednesdays. Please note that we will consider applications from Sydney, Melbourne or Brisbane. The Client Information Administrator will ensure accurate and timely data entry of client information into our client database. Responsibilities include: Add and maintain core information for all parties involved in Intellectual Property matters (clients, associates, applicants, suppliers, etc.) in our database. Capture and update information such as name, address, contact details, employees, billing and renewal instructions. Maintain bespoke client “standing instructions” on the firm’s Intranet. Liaise with assistants and attorneys to ensure we maintain accurate and up-to-date client instructions. Manage the new client “Letter of Engagement” on-boarding process. Perform conflict checking using our purpose-built software. Execute large portfolio updates requested by staff or clients. Assist staff with queries related to Names information. Experience Required: Proficiency and experience with the Microsoft Office Suite (Word, Outlook and Excel) Accurate and timely data entry skills Well organised and efficient, with attention to detail and a “can do” attitude Excellent customer service skills Strong communication skills (both verbal and written) Excellent time management including the ability to prioritise conflicting tasks It is desirable for candidate to have: Professional Services experience Experience using Inprotech, iManage and DocuSign All necessary business, process and system training will be provided. Culture and Benefits Join our inclusive and people-focussed culture. At FB Rice, you’ll thrive in a continuous learning environment, fostering career growth. Our team strives to provide the best patent and trademark services in Australia. We aim to be a great place to work, offering excellent employee benefits including: Hybrid working policy that encourages flexible working arrangements Reward and recognition program that recognises individual and team performance A Social Club which provides a wide range of activities throughout the year Health and Wellbeing program including access to our Employee Assistance Program (EAP) How to Apply Please submit your cover letter and CV by clicking "Apply Now". To be eligible for this position you must be fluent in English and have an ongoing right to work in Australia. All expressions of interest are strictly confidential. Only shortlisted candidates will be contacted. FB Rice recognises the importance of a diverse and inclusive workplace and encourages any interested candidates with the above-mentioned technical background and professional skills to apply. For more information about our inclusion and diversity initiatives, visit https://www.fbrice.com.au/life-at-fb-rice .
