Team and Role Overview The Claims Administration and Income Support team (CAIS) is part of Claims Operations in Claims Management Group (CMG) and is responsible for the financial and administrative aspects of Comcare's claims management service. The Claims Administration and Income Support team performs financial services to support the claims business in the management of claims transactions. This includes calculation and transactional processing of accounts payable and weekly incapacity benefits. The team performs reconciliations of financial information across a variety sources, identifies anomalies and addresses these within legislative and policy frameworks. The team develops and implements financial recovery programs where opportunities are identified including but not limited to overpayments and third-party recoveries. The Claims Administration and Income Support team has two sub-units, which are: The Income Support unit is responsible for all aspects of claims income support including assessment, assurance, payroll for incapacity, and recoveries. The Financial and Client Services unit includes the Contact Centre and is also responsible for processing new claims, emails, documents and invoices in a timely manner in support of injured workers, service providers and the broader group. In joining this team of over 50 dedicated people you will have exposure to various functions and activities. We have the following roles available: Financial and Client Services Administration Officer Contact Centre Officer Income Support Administration Officer Recoveries Officer The key duties of the position include In these roles your key responsibilities will include, but are not limited to, the following: Timely processing of information, invoices and new claims into Comcare systems to enable prompt responses and payments from Comcare. Liaison with injured workers and service providers on the claims process. Talking to injured workers about the information they have submitted, to help make their claims experience smooth. Representing Comcare professionally in your dealings, transferring calls to Claims Managers and others within Comcare and CMG as appropriate. Calculating and actioning incapacity payments (compensation for loss of income due to a workplace injury) as per specific legislative requirements. Contacting people and businesses who have been overpaid by Comcare, to recover that overpayment. Working collaboratively with your peers in a fast-paced environment where a culture of feedback and continuous improvement is nurtured. Desirable experience Experience in a service delivery or administration support environment would be well regarded.
