Introduction About ATSICHS Brisbane ATSICHS Brisbane is a not-for-profit community owned health and human services organisation delivering on the unique health and wellbeing needs of Aboriginal and Torres Strait Islander people in greater Brisbane and Logan. We pride ourselves on providing health and human services, our way – supporting our people and community in our commitment to create a flourishing future and lasting legacy for them and their families. ATSICHS Brisbane is a member of the Institute for Urban Indigenous Health (IUIH). See more at our website - www.atsichsbrisbane.org.au Description About The Role As a key member of the ATSICHS Brisbane team, The Administration Officer – Social Health Reception plays a key role in ensuring a welcoming, culturally safe, and efficient front-line service for Aboriginal and Torres Strait Islander clients accessing social and emotional wellbeing support. The role is responsible for administrative duties, appointment scheduling, and providing culturally appropriate support to clients, ensuring a positive experience within the health service. Duties Front Desk and Reception Duties Provide a welcoming and culturally safe reception area for clients and visitors. Manage client check-ins, appointments, and inquiries in a respectful and efficient manner. Answer and direct phone calls professionally, ensuring messages are relayed accurately. Maintain the cleanliness and organisation of the reception area. Cultural Competency and Client Engagement Provide culturally safe support and assistance to Aboriginal and Torres Strait Islander clients. Build rapport and trust with clients, ensuring they feel supported and respected. Advocate for culturally appropriate services and contribute to improving cultural safety within the organisation. Teamwork and Continuous Improvement Work collaboratively with colleagues to enhance service delivery. Participate in team meetings, training, and professional development opportunities. Provide feedback and contribute to service improvements. Support the implementation of culturally responsive practices. Culture Enjoy working in an organisation that makes a difference in the community. Join our friendly and supportive Social Health team that will help you grow personally and professionally. Benefits Annual Salary of $64,730 Per Annum 12% Super access to salary packaging (Increases your take home pay). Permanent Full Time position. Woolloongabba location. Work for a leading Aboriginal and Torres Strait Islander, community-controlled organisation. Great opportunity to develop personally and professionally. COVID-19 Requirement Immunisation history showing you have received two doses of a Covid -19 vaccine is encouraged. Skills And Experiences Certificate III Business Administration Previous experience in a receptionist or administrative role, preferably within a health or community service setting Understanding of Aboriginal and Torres Strait Islander cultures, values, and health and wellbeing needs Strong customer service skills with the ability to communicate effectively with people from diverse backgrounds Competency in using computer systems, including Microsoft Office and MMEx medical software. Strong interpersonal and communication skills with the ability to engage respectfully with clients, staff, and community members. Ability to manage sensitive and confidential information with professionalism. Organisational and time management skills to handle a busy reception area. Ability to work collaboratively within a multidisciplinary team. Preferred Understanding of social and emotional wellbeing services, including mental health, drug and alcohol, and family support services. Familiarity with community resources and referral pathways for Aboriginal and Torres Strait Islander people. How to apply If this sounds like you, please submit your application by following the links on the recruitment page. Applications will be assessed with interviews being conducted as they are received so do not delay in applying. Only successful applicants will be contacted.
