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Manager, Enterprise Onboarding

Gymsales Software Pty • AU • 1w ago

Join ABC Fitness, the leading technology provider for the fitness industry! Job Description Manager, Enterprise Onboarding ABC Glofox is on a mission to turn fitness visions into seamless reality. Our ever-growing client base spans over 80 countries, with an internal team of 200 dedicated to powering the fitness industry we operate within. ABC Glofox is now part of the largest fitness technology company in the world (acquired by ABC Fitness Solutions in 2022) together providing a combined offering to boost performance and create a total fitness experience for members of clubs of all sizes, whether a multi-location chain, franchise or an independent gym. WHAT YOU’LL DO Supervise and support team members, ensuring development, performance, and alignment with ABC standards: Coordinate and track Onboarding Project Manager responsibilities and progress. Ensure deadlines are met and communicate changes to onboarding procedures. Provide daily leadership, feedback, and support to achieve objectives. Establish team member goals, conduct performance reviews, and provide career path guidance. Facilitate communication between implementation managers, project managers, and stakeholders. Monitor and adjust team performance to meet goals and objectives. Oversee the Onboarding Project Plan to stay updated on recent and future projects. Ensure team members have access to resources necessary to work effectively. Lead teams in managing clients through the ABC Onboarding Process, assuming accountability for project resolution: Resolve escalated onboarding client issues. Facilitate requirements discussions, capture business and financial information, and document integration needs. Supervise conversion activities, ensuring effective collaboration with internal ABC departments. Provide project completion documentation for a seamless handoff to Customer Success. Maintain expertise in client-facing software and systems to address issues and champion product enhancements. Lead client discussions during region meetings and gatherings to enhance relationships. Record expenses promptly and adhere to company expense policies. Perform other duties as assigned by management. WHAT YOU’LL NEED: 3-5 years of experience onboarding net new clients. 3-5 years of experience leading data conversions. College degree (preferred) Project Management Certification (preferred) Advanced knowledge of ABC Glofox and its systems. Advanced Microsoft Excel skills. Proficiency in MS Word, Outlook, Salesforce, Jira, and Asana for project organization and problem-solving. Experience managing team activities and daily workflows. Knowledge of ABC billing applications. Strong organizational skills and ability to manage multiple deadlines. WHAT’S IN IT FOR YOU: Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO! Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. oneteam Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws! Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement Monthly reimbursement for your preferred health plan EAP – we get you help when you need it. Period. Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16 And more! – so many benefits we couldn’t even fit them all here! We’re committed to diversity and passion, and encourage you to apply, even if you don’t demonstrate all the listed skillsets! ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION: ABC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are intentional about creating an environment where employees, our clients and other stakeholders feel valued and inspired to reach their full potential and make authentic connections. We foster a workplace culture that embraces each person’s diversity, including the extent to which they are similar or different. ABC leaders believe that an equitable and inclusive culture is not only the right thing to do, it is a business imperative. Read more about our commitment to diversity, equality, belonging and inclusion at abcfitness.com ABOUT ABC: ABC Fitness (abcfitness.com) is the premier provider of software and related services for the fitness industry and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for over 41 million members of clubs of all sizes whether a multi-location chain, franchise or an independent gym. Founded in 1981, ABC helps over 31,000 gyms and health clubs globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Fitness is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com). LI-REMOTE If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!