The Organisation This innovative non-bank lender has been offering bespoke financial solutions to Medical clients for over two decades. Known for their ethical approach and commitment to putting customers first, they’ve built a strong reputation in the industry. Based in the Sydney CBD, the team values collaboration & open communication that drive improvement. The Role This senior leadership role sits within the Risk team, focused on shaping the organisation’s overall collections strategy and managing complex recovery processes. Key responsibilities include: Manage complex recovery matters with professionalism and sensitivity Collaborate across departments to shape effective recovery solutions Represent collections in senior meetings and with key external stakeholders Oversee third-party collection providers and maintain service standards Strengthen internal frameworks for early risk detection and portfolio health Guide team development while introducing smarter, tech-enabled processes About you You will have at least 7 years of experience in commercial collections or risk ideally within a non-bank specialising in B2B finance. Bachelor’s degree in Business, Finance or Law will be highly regarded. You bring a strategic mindset, strong commercial judgement and the ability to lead conversations with senior stakeholders. You will have strong knowledge of relevant regulatory frameworks as well as portfolio reporting tools and collection systems. Experience in managing complex casework including enforcement or insolvency is highly desirable. What’s in it for you? You’ll be joining a forward-thinking, purpose-driven organisation that blends innovation with impact. This is a great opportunity to step into a senior position where your expertise will be valued and your ideas will shape how collections is done at scale. You’ll work with collaborative and passionate professionals in a high-growth environment that genuinely values people and progress. Expect flexibility and leadership support while enjoying a modern, inclusive culture. For a confidential discussion about this role call Patrick Fisher on 0435 748 546
