Description As a Customer Technical Director at Nokia, you will play a pivotal role in forging and nurturing strategic technical relationships with our key customers. You'll collaborate closely with cross-functional teams, including engineering, sales, and support, ensuring alignment on delivering tailored solutions that address customer needs. Your expertise will guide the recommendation of optimal technical strategies, leveraging Nokia's innovative technology portfolio amidst varying alternatives. In this dynamic work environment, you’ll have the opportunity to consult on complex projects, engage with C-suite executives, and represent Nokia at industry events. Our culture emphasizes collaboration and proactive problem-solving, as we work together to drive customer satisfaction and business growth. Your contributions will directly shape the future of our technical strategy and the success of our clients. Responsibilities Develop and nurture long-term partnerships with key customer stakeholders, including C-suite executives and technical teams. Analyse customer business needs to recommend tailored technical solutions using Nokia’s diverse product and service offerings. Provide strategic guidance by evaluating multiple technical alternatives and determining the optimal approach in collaboration with customers. When multiple alternatives exist from the different Nokia business Groups, identify and recommend the best approach in consultation with the customer. Lead complex technical projects, ensuring timely delivery within budget and aligning with customer objectives. Drive internal coordination, providing technical leadership to engineering, sales, and support teams to enhance customer satisfaction. Identify new business opportunities within existing accounts, fostering growth and expansion. Proactively identify and address potential technical issues and risks. Prepare and present compelling technical proposals and presentations to effectively communicate solutions to customers. As a technical spokesperson for Nokia, represent Nokia at industry events and conferences, contributing insights to the company’s overall technical strategy. Contribute to the development of Nokia's overall technical strategy. Travel domestically and internationally as required to meet with customers and attend industry events. Qualifications You have: Bachelor's degree in Engineering, Computer Science, or a related field 10 years of experience in a technical leadership role Deep understanding of Nokia's technology portfolio or relevant competitor technologies Strong customer relationship management skills Excellent communication, presentation, and interpersonal skills It would be nice if you also had: Experience with large-scale complex project management Familiarity with industry trends and technological advancements Proficiency in developing technical proposals and presentations
