Mirvac is a brand that creates and curates better experiences. We are more than developers or builders – we are visionaries, and our ability to see the world differently drives us to be bold, embrace innovation and diversity, and lead with optimism. As creators of positive change, we see each new project as an opportunity to leave a lasting legacy, delivering enduring value for all Australians. We focus on sustainability, innovation, and shared value, to return benefits to our customers, partners, investors, and communities. Join us as we work towards building the imagine nation. At Mirvac, we know that it’s our people, their passion and expertise and the exceptional experiences we create for our audience, that defines us. Your opportunity As the Maintenance & Facilities Coordinator, you will provide support to Maintenance Managers and the Senior Facilities Manager to ensure the smooth and efficient operations and optimal experience across our portfolio of BTR assets. This role can be based from any of our LIV assets in Brisbane, Melbourne or Sydney. Your responsibilities will include: Provide an exceptional customer experience by building strong relationships with key stakeholders (internal and external) and ensure a high level of communication by responding to, and actioning, requests in a timely manner Contribute to meeting the objectives of the Strategic Asset Plan for the asset(s) Create Work Orders and Purchase Orders for contracts and any adhoc works Manage and track turnover capex across the portfolio including clear record keeping and cost recovery analysis. Liaise with the finance team to ensure this is accurately recorded in the relevant financial systemss Ensure all asset maintenance, repairs and service requests are actioned and resolved in line with service level agreements Accurately review contractor invoices and reconcile with contract Purchase Orders Assist the Senior FM in the management of contractors and service providers, and their ongoing performance, in accordance with Mirvac policies and procedures by scheduling contractor meetings, preparation of agendas, minute taking and document filing Respond to all Contractor calls and assist with vendor set up, onboarding and induction process (Rapid / Torus) Create and maintain procedures for the Maintenance Managers and Senior Facilities Manager Ensure accuracy of data across all systems to deliver insights and support data led decision making Maintain accurate and consistent documentation and filing practices across the portfolio of BTR assets Support the on-site Maintenance Managers and the Senior Facilities Manager with systems training as required Work collaboratively with team members and stakeholders to ensure system/data integrity, efficient information flow and to drive portfolio wide excellence and efficiencies through consistency of approach, reporting and transfer of experiences and learnings Champion the consistent application of the key Mirvac values, leading by example and promoting a high-performing and collaborative environment Assist with any projects or undertake additional duties as required Ensure effective communication to all team members and contractors Establish and maintain relationships with contractors Your point of difference 2 years of experience in high-volume customer-facing, operational or administrative roles is highly desirable Demonstrated experience dealing with customer complaints and solving problems with positive results High level of IT proficiency A customer-centric focus with the ability to develop and maintain exceptional stakeholder relationships, and liaise with people at all levels Exceptional organisational skills with the ability to prioritise work effectively, ensuring deadlines are achieved on time Ability to adapt to change, deal with ambiguity and complexity Proactive and self-motivated mindset, with the ability to solve issues as they arise and to improve system and process efficiencies and effectiveness A commitment to quality, professionalism, confidentiality and attention to detail Exceptional communication (written & verbal) and interpersonal skills All of these attributes are preferred, if you think you may be the right fit for the role please still apply.
