Introduction SFI Australia is a dynamic and rapidly growing business, supplying tools, consumables, and equipment to Australia’s leading infrastructure, maintenance, and industrial operations. Our work spans refineries, power stations, natural gas plants, mines, and other facilities across Australia. During major shutdowns, we support 500 contractors, ensuring they have the right tools and supplies under tight time constraints. As a family-owned business, we pride ourselves on our strong company values: CARE, INTEGRITY, URGENCY, and INCREASE. We foster a positive, team-based culture where everyone plays a vital role in delivering exceptional service to our clients. Description We’re looking for a detail oriented and technically minded Internal Sales Associate to support our B2B clients and project teams with quoting, order processing, and sales support. This is not a retail or call centre role, our clients are businesses in the industrial and infrastructure sectors, and you’ll be handling product enquiries, sourcing solutions, and ensuring smooth transactions. A strong understanding of industrial tools and consumables will be highly beneficial in this role. You’ll be responsible for processing Requests for Quotation (RFQs) from our sales team, determining the required items, and preparing accurate and competitive quotes. Key Responsibilities Process RFQs by identifying required tools and consumables for client projects Prepare and process quotes, orders, and product sourcing for new and ongoing projects Follow up on quotes to drive sales and ensure client needs are met Provide technical product support to clients and project teams Coordinate and expedite urgent requests with operations and procurement teams Maintain accurate records of open client requests, assigned responsibilities, and resolution timelines Communicate delivery dates and order updates to customers Support Client Relations Managers and Project Managers with sales and account management tasks Skills And Experiences What We’re Looking For Experience in B2B sales, internal sales, or customer account support Experience handling technical product inquiries, knowledge of industrial tools and consumables preferred Strong attention to detail and accuracy in order processing Problem solving mindset with the ability to think creatively and source solutions Ability to prioritise tasks in a fast paced environment with competing deadlines A positive, approachable personality and the ability to bring good humour to the workplace Strong computer skills , including order management systems, spreadsheets, and reporting Confident communicator across phone, email, and internal systems Why Join Us? Work with industry leaders, our clients include major infrastructure and maintenance companies Be part of a close knit team in a supportive, family oriented environment Opportunities for growth in a fast paced and expanding business Make an impact, your work ensures major industrial projects run smoothly Apply now to become a key part of our Internal Sales & Client Care team at SFI!
